Proficiently process consumer loan applications.Efficiently handle all contacts related to loans.Identify member needs and effectively cross-sell appropriate products and services.Display thorough institutional, industry, and product knowledge to effectively answer member questions.Consistently meet sales goals and reduce handle time.Maintain compliance with required consumer loan and mortgage regulations and internal policies and procedures.

Collaborated with leaders throughout the resort and Universal campus to maximize guest satisfaction, hotel occupancy, and hotel revenue.Supervised front desk operations and front desk agents at a 2,200-room resort.Creatively solved escalated guest issues and made decisions on guest compensation.Anticipated the needs of guests and resort; prepared accordingly.Trained, developed, and empowered front desk agents; introduced agents to advanced operations of Opera PMS.

Initiated guest experience with warmth, excitement, and professionalism.Processed customer billings and payments.Performed cash reconciliations.Provided excellent customer service as front desk agent and concierge.Creatively solved problems for guests, increasing guest satisfaction, and retention.Performed check-in and check-out functions for guests via Opera.Handled credit, debit, and cash in a cashier role.Handled currency exchange using USD, GBP, EUR, and AUD.Worked on the front line of a 2,200 room hotel.Star TrainerTrained new team members on the responsibilities, duties, and actions of an ideal front desk agent.Coached new team members on customer service, check-in procedures, guest satisfaction, cashiering functions, and conflict resolution.Trained new team members on the hotel property management system, Opera, and other web-based platforms pertinent to front office operations.

Mentored and tutored 28+ middle school students on Attendance, Behavior, and Course Performance daily.Served as a positive role model for youth.Worked with a dynamic team of 11 individuals to create a positive school climate through events and initiatives.Built relationships with teachers, administrators, and staff.Partnered with teachers, administrators, and staff to execute initiatives and events improving school climate and uphold standards.Tracked dosage time and performance data of students for Attendance, Behavior, and Course Performance.Contacted and partnered with companies to in-kind goods and supplies needed to facilitate positive school climate events and initiatives.Performed as MC at City Year Orlando's 2017-18 Opening DayWon the 2018 Comcast NBCUniversal Leadership Award for City Year Orlando out of 70 AmeriCorps Members.

Initiated guest experience with warmth, excitement and professionalism.Provided excellent customer service as front desk agent and concierge.Creatively solved problems for guests, increasing guest satisfaction and retention.Performed check in and check out functions for guests.Handled credit, debit and cash in a cashier role.Handled currency exchange using USD, GBP, and EUR.Worked on the front line of a 2,200 room hotel; opened 400 rooms.Reached #1 on the front desk friendliness board in 3 months.Set the record for most name mentions in a month from guest surveys in 4 months.

Built relationships with carriers.Negotiated shipment rates.Secured contracts with carriers to move shipments.Oversaw shipments and resolved issues.

Assisted in event operations: setup, break down.Provided excellent customer service.

Provided oversight and management of branch logisticsAssisted with containment of branch losses through effective communication of shipment issuesCommunicated shipment information to carriersNegotiated shipment rates with carriersUtilized logistics application for logistics updatesCreated position guidelines for trackers

Sold full season, partial, and group ticket packagesPerformed cold calls to past customers to generate repeat ticket salesEffectively followed up with prospective clients to build relationshipsGained B2C sales experienceImproved and excelled at interpersonal communication

Promoted and increased diversity in student bodyLed tours for students from diverse backgroundsInvited and hosted admitted students from underrepresented groups for a weekend on campusOrganized events celebrating and displaying UD's diversity for prospective studentsRecruited and presented to diverse groups of middle school and high school students in person, over the phone and on social media

Mentored 48 high school students in an interpersonal capacityOrganized professional development and social events for studentsLed discussions on individual growthTutored studentsEnsured that students maintained their scholarly behavior

Sold print, mobile, online and digital advertising space to local businessesManaged 100+ accounts through customer relationship management system SalesforceManaged portfolio of clients, set up meetings, signed contracts, and provided customer serviceNegotiated contracts with local business ownersWorked independently

Developed own marketing strategiesTracked inventoryHandled cash transactions

Answered phonesInput data into income statements and constructed trial exhibits