Eric Hellen Email & Phone Number

Saint Paul, MN, US

• Lead the Data Team, providing data insights which drive key business decisions:
• Collaborate with state procurement officials and supplier partners to define, improve, and standardize reporting.
• Developed and implemented a robust data analytics program which provides significant details of customer’s product and service purchases across 60+ portfolios.
• Worked cross-functionally to consolidate and migrate data from legacy systems used by merged organizations.
• Designed and implemented KPIs to track and measure external information request types, frequency, resolution times, and related portfolios.
• Integrated Tableau reporting capabilities and functionality throughout the organization.Technical project manager, design and maintain software solutions to streamline and automate complex business processes:

• Created and provided Microsoft PowerBI reports for executive level leadership.
• Wrote SQL scripts to clean and export data from Postgres/MySQL databases for analysis.
• Collaborated to develop APIs which extracted data from and wrote to various data sources.
• Offered technology solutions for nationwide conferences and events.

• Maintained a MySQL database which powered the public website.
• Designed and maintained information systems hosted in a cloud environment (AWS).
• Created and maintained both internal and consumer sites (WordPress, SharePoint, Wix).
• Managed Microsoft Active Directory and Exchange accounts to support internal business operations.

• Developed and maintained supplier catalogs and punch-outs in the eMarket Center, a cloud-based (Jaggear/SciQuest) E-Procurement Solution.
• Assisted in the creation and redesign of the current NASPO ValuePoint WordPress website.
• Offered detailed support via phone and email to state employees for prompt issue resolution.

• Verified functionality, data content, performance, 1st Party (Microsoft) compliance, usability/playability, and hardware/software compatibility of pre-release titles under the Activision umbrella.
• Identified and reported software defects in Jira bug tracking database.
• Operated in a team environment to research and document critical software issues in the alpha and beta phases of the software development lifecycle process.