Eric Hellen Email & Phone Number

Saint Paul, Mn, Us

Lead the Data Team, providing data insights which drive key business decisions:• Collaborate with state procurement officials and supplier partners to define, improve, and standardize reporting.• Developed and implemented a robust data analytics program which provides significant details of customer’s product and service purchases across 60+ portfolios.• Worked cross-functionally to consolidate and migrate data from legacy systems used by merged organizations.• Designed and implemented KPIs to track and measure external information request types, frequency, resolution times, and related portfolios.• Integrated Tableau reporting capabilities and functionality throughout the organization.Technical project manager, design and maintain software solutions to streamline and automate complex business processes:• Manage projects with key stakeholders and consultants to capture and prioritize strategic business requirements and drive results while measuring success.• Clearly define vision, scope of work, and product roadmaps with critical milestones by conducting storyboards, concept mock-ups, wireframes, user stories, and test scripts.• Execute user acceptance testing (UAT) and ensure issues are identified, tracked, reported, and resolved in a timely manner.• Complete requirements and documentation within approved scope, schedule, and budget.Salesforce administrator, responsible for supporting and maintaining enterprise-wide business applications with the Salesforce platform:• Create custom user interfaces including lightning record pages, formula fields, complex flows, data modeling, approval processes, process automation, and validation.• Create and maintain user profiles, permission sets, workflows, reports, and dashboards. • Management of licenses, setup, training, and on-boarding users in CRM tools and applications.

• Created and provided Microsoft PowerBI reports for executive level leadership.• Wrote SQL scripts to clean and export data from Postgres/MySQL databases for analysis.• Collaborated to develop APIs which extracted data from and wrote to various data sources.• Offered technology solutions for nationwide conferences and events.

• Maintained a MySQL database which powered the public website.• Designed and maintained information systems hosted in a cloud environment (AWS).• Created and maintained both internal and consumer sites (WordPress, SharePoint, Wix).• Managed Microsoft Active Directory and Exchange accounts to support internal business operations.

• Developed and maintained supplier catalogs and punch-outs in the eMarket Center, a cloud-based (Jaggear/SciQuest) E-Procurement Solution.• Assisted in the creation and redesign of the current NASPO ValuePoint WordPress website.• Offered detailed support via phone and email to state employees for prompt issue resolution.

• Verified functionality, data content, performance, 1st Party (Microsoft) compliance, usability/playability, and hardware/software compatibility of pre-release titles under the Activision umbrella.• Identified and reported software defects in Jira bug tracking database.• Operated in a team environment to research and document critical software issues in the alpha and beta phases of the software development lifecycle process.