SUMMARY OF QUALIFICATIONSIT Specialist, Customer Care Representative and software trainer with 4 years experience diagnosing and resolving technical/customer inquiries. Over 14 years in customer service. Proficient in Windows based environments, internet, and MS Office applications, JDE, Siebel and Websense. Military experience with both Microsoft and UNIX based systems. Strong working knowledge of Microsoft products and services. Able to clearly understand problems and find positive solutions through use of troubleshooting, problem solving, teaming and communication skills. Poses exceptional ability to handle multiple tasks simultaneously, strong organizational, leadership/supervisory skills, detail-oriented, and demonstrates ability to acquire knowledge rapidly. Independent; work with minimal supervision as well as contribute to a teamTier 1 Help Desk Phone and Desktop SupportWeb Based and Public TrainerIT Specialist, PC TechnicianLeadership and Management SkillsCustomer Care, User SupportTroubleshooting, Problem Solving, Printer support, Computer Hardware Upgrades, Siebel Ticketing SystemSpecialties: IT Specialist, Support Center Analyst