Eric Hjort Email & Phone Number

• Provide Tier 1 Help Desk support for internal company associates.
• Provide technical customer support in a ASA (Answer Speed of Answer) Help Desk Call Center that need advice, assistance, and training in applying hardware and software systems and solutions
• Repair, upgrade, install and/or rebuild desktop and laptop computers.
• Configured Outlook 2003 for integration with Microsoft Exchange Server.
• Install, configure, and maintain Windows Operating Systems environment on which applications programs run.
• Provide technical assistance through phone, remote desktop, and on-site support for all company customers.

*Set up, coordinate, and train clients on proprietary ARC software: PlanWell, EWO, and BidCaster. *Create new users, customer accounts and maintain professional relationships with clients. *Conduct on-site training with groups, one on one, phone and technical support, and web based meetings. *Implement new training materials, company support and.

Manage and maintain delivery department. Implement polices and procedures throughout delivery including driver logs and hours, time sensitive deliveries and overall customer satisfaction. Delivery of lumber and home improvement products. Driving includes operating a Moffit forklift for flat bed delivers. Straight flatbed and 24ft box trucks. Delivery and.

Maintained and serviced over 100 computers within the ASG-KU Command Group. Responsible for all computer issues including upgrading, removing viruses, formatting, installing and configuring, and correcting system errors.*Configured Outlook 2000 and 2003 for integration with POP3 and Microsoft Exchange configurations.*Set up, created and maintained over 200.

Maintained and serviced over 100 computers within the ASG-KU Command Group. Responsible for all computer issues including upgrading, removing viruses, formatting, installing and configuring, and correcting system errors.* Configured Outlook 2000 and 2003 for integration with POP3 and Microsoft Exchange configurations.* Set up, created and maintained over.

Sales of internet services such as Dial Up, Broadband, and Home Networking through in bound call center location. Provided technical support as needed based on the in bound call situation as well as handled customer service escalations. AchievementsUS Army-Supported six sections, maintaining over 100 computers and e-mail for all users in U.S. Army Command.