Eric Hjort Email & Phone Number

Provide Tier 1 Help Desk support for internal company associates. • Provide technical customer support in a ASA (Answer Speed of Answer) Help Desk Call Center that need advice, assistance, and training in applying hardware and software systems and solutions• Repair, upgrade, install and/or rebuild desktop and laptop computers.• Configured Outlook 2003 for integration with Microsoft Exchange Server.• Install, configure, and maintain Windows Operating Systems environment on which applications programs run.• Provide technical assistance through phone, remote desktop, and on-site support for all company customers.• Setup customers with domain access, network printing, and software applications.• Install, configure, troubleshoot, and maintain hardware and software to ensure the availability and functionality of systems• Receive 10 to 75 calls daily as well as online Siebel customer Relationship Management ticketing systems. Manage departmental mailboxes to ensure prompt response to customer requests.• Working knowledge of current hardware and Windows environments.• Proficient in CAD System Call Center environment • Reset, move, and delete uses and computers in Active Directory

*Set up, coordinate, and train clients on proprietary ARC software: PlanWell, EWO, and BidCaster. *Create new users, customer accounts and maintain professional relationships with clients. *Conduct on-site training with groups, one on one, phone and technical support, and web based meetings. *Implement new training materials, company support and personalized training. *Consult on company software from inception to implementation. *Demonstrate how software can increase client revenue, streamline productivity and save time and money.

Manage and maintain delivery department. Implement polices and procedures throughout delivery including driver logs and hours, time sensitive deliveries and overall customer satisfaction. Delivery of lumber and home improvement products. Driving includes operating a Moffit forklift for flat bed delivers. Straight flatbed and 24ft box trucks. Delivery and installation of store products.* Achieved department manager within 6 months of employment. Decreased overtime hours by re-routing daily deliveries to suit customers needs.* Processed orders, updated schedule and notated comments on companies UNIX database,* Maintained customer relations, handled complaints and adjustments for entire delivery region.* Proven leadership in managerial techniques that streamline operations and add to profits, significantly enhancing on-time delivery performance.

Maintained and serviced over 100 computers within the ASG-KU Command Group. Responsible for all computer issues including upgrading, removing viruses, formatting, installing and configuring, and correcting system errors.*Configured Outlook 2000 and 2003 for integration with POP3 and Microsoft Exchange configurations.*Set up, created and maintained over 200 user accounts using Microsoft Office 2000, XP, and 2003.*Used ULLS-G database on UNIX platform *Provided Tier 1 technical assistance through phone support and on-site assistance for Army Command using several troubleshooting methods including installing CAT 5 network cables into Cisco switches, checking network access connectivity and submitting trouble tickets to higher level support. *Setup and installed users with Network Access, Printing, and software applications.*Received 10 to 50 calls daily for System Support. *Used administrative access to control folder privileges and user rights.*Upgrade, repair, and maintained PC workstations and printers*Instructed end users on policy, security and use of workstation. Also created technical reports of use and policy for reference and guidanceTMP NCOServed as the Military liaison for the Camp Arifjan Transportation Motor Pool. Maintained the administration and maintenance management of over 400 non-tactical vehicles, valued at over 2 million dollars. Provided Drivers Training and administered written tests to soldiers and civilians arriving in country, according to Army and Kuwait driving regulations.

Maintained and serviced over 100 computers within the ASG-KU Command Group. Responsible for all computer issues including upgrading, removing viruses, formatting, installing and configuring, and correcting system errors.* Configured Outlook 2000 and 2003 for integration with POP3 and Microsoft Exchange configurations.* Set up, created and maintained over 200 user accounts using Microsoft Office 2000, XP, and 2003.* Used ULLS-G database on UNIX platform * Provided Tier 1 technical assistance through phone support and on-site assistance for Army Command using several troubleshooting methods including installing CAT 5 network cables into Cisco switches, checking network access connectivity and submitting trouble tickets to higher level support. * Setup and installed users with Network Access, Printing, and software applications.* Received 10 to 50 calls daily for System Support. * Used administrative access to control folder privileges and user rights.* Upgrade, repair, and maintained PC workstations and printers* Instructed end users on policy, security and use of workstation. Also created technical reports of use and policy for reference and guidanceTMP NCOServed as the Military liaison for the Camp Arifjan Transportation Motor Pool. Maintained the administration and maintenance management of over 400 non-tactical vehicles, valued at over 2 million dollars. Provided Drivers Training and administered written tests to soldiers and civilians arriving in country, according to Army and Kuwait driving regulations.

Sales of internet services such as Dial Up, Broadband, and Home Networking through in bound call center location. Provided technical support as needed based on the in bound call situation as well as handled customer service escalations. AchievementsUS Army-Supported six sections, maintaining over 100 computers and e-mail for all users in U.S. Army Command Group-Camp Arifjan Kuwait.Implemented desktop computing and networking standards and procedures to simplify network environment and troubleshooting.Specifically chosen to maintain and support computer systems for Post Commander and Command Sergeant Major of Army installationOverall system improvement and performance within sections resulting in increased productivityReceived several Army Coins, certificates of appreciation, and letters of performance from the Army.Certifications