Eric Isla Email & Phone Number

Singapore

Singapore

Singapore

• Manage, evaluate and setup vibration network for the following companies; PUB, Tuas Power, and Jurong Port. • Liaise with service engineers in deploying hardware onsite.• Conduct vibration software training for new customers. • Create admin and user guide for new customers. • Manage and maintain vibration software and storage servers.• Create and update UAT for new vibration software.• Create troubleshooting guide and installation. • Manage and maintain company website and email through web hosting.• Manage CCTV cameras.

Singapore

• Responsible in retaining and maintaining existing clients through regular updates and frequent touch-base by phone or email.• Handles and prepares contract renewals.• Responsible in addressing the clients’ inquiries, concerns and/or disputes and ensure that resolutions are delivered in a timely-manner and conducts follow-ups if necessary.• Conducts consultative assistance, systems training, data collection and report generation support to clients to ensure proficiency in using the system. • Responsible in updating and maintaining client’s database to ensure only accurate and relevant information are stored.

Responsible for taking inbound calls from Shenker Logistic, Economist, Radiance Communications and Chevron Emergency Hotline. Ensure all calls are captured into the ticketing system and do follow up on pending cases. Assisted Shenker employees on the following:• Troubleshooting PCs, notebooks and printers via phone and remote. • Network related issues such as LAN and Wireless LAN. • Email related issues (Lotus Notes and Outlook). • In-house application related issue (AS400 apps - ARGUS and FAMS, TradeNet, HUB applications, etc). • VPN and IPASS related issues. • NT/AD id issues (Win2k ID locked out, reset password). • Troubleshooting Office applications 2000/2003. • Reinstallation of software such as Microsoft Office, Lotus Notes, FAMS, ARGUS, etc. Responsible for manning The Economist hotline and taking messages from the customers.Responsible for taking fault reports from Radiance Communication's customer and escalated to standby engineer.Responsible for taking emergency calls from Chevron hotline and report to Caltex HES (Health, Environment and Safety team).

12Th Floor Pearl Bank Building, Valero Street, Makati City, Metro Manila

Strata 2000, Emerald Avenue, Ortigas Centre Pasig City, Philippines