Eric Gilbertson Email & Phone Number

Minneapolis, Mn, Us

United States

Minneapolis, Mn

Responsible for managing multiple, and simultaneous IT-related projects campus-wide. Working closely with the project stakeholders, owner(s), and team(s) to efficiently manage project success and performance. Working closely with President’s Council, Chief Officers and Executives to strategize, plan, execute and manage campus-wide and departmental projects with varying budgets and timelines. Perform other tasks, which include: • Working with vendors to procure goods and services.• Scrum and Agile Project Management Methodologies• Project Team Lead• IT Portfolio Management• Integrated Planning Core Team Member (Campus-Wide Project Portfolio). • ITS Security Team• Lead project teams; schedule and lead regular project meetings• Provide project updates weekly to the campus Chief Information Officer• Accessibility Committee for Assistive Technology• Assist team mates and administrators in resolving issues. • Work with vendors and teammates to design, install and configure IT and AV media technology for classrooms, computer labs, and specialty spaces. • Oversee and Project Manage projects of varying budgets ($0-1,000,000) • Scope Creep Management• Risk Management• Risk Analysis• Feasibility Analysis• Resource Management • Project Intake and Scoring/Prioritization with IT Committees and Chief Information Officer• Designed, Planned and Implemented IT Project Management Office with Chief Information Officer, and IT Committees• Designed, Implemented, Administer and Use Campus-Wide SharePoint/Office365-based Project Management System to manage department and campus-wide projects• Communication Planning • Communication with project stakeholders and project team• Contract Management• Task Management• Business and Management Analysis• SharePoint Administration• Jira Software, Service Desk and Confluence Cloud Administration• Designed, Planned and Implemented IT Project Portfolio and Intake process in Jira/Confluence Cloud

Minneapolis, Mn

Responsible for administering Google Chromebooks, Hardware/Software inventory manager, IT Project Coordination and troubleshooting technical issues. Resolving technical issues both remote and onsite using System Center Configuration Manager (SCCM) and Dameware. Overseeing campus technology purchases for both classroom and campus departments. Perform other tasks, which include:• Imaging computers using System Center Configuration Manager.• Research, purchase and testing of new devices for campus• ITS Security Team• Accessibility Committee for Assistive Technology• Assist team mates and administrators in resolving high-level issues. • Back-up SharePoint administrator• Set up and configuration of media technology for classrooms, such as microphones, speakers, and projectors• Asset and inventory manager• Answering phones, fielding service calls• Researching and recommending technology solutions for staff and faculty• Set up and deployment of new laptops, desktops and tablets for staff and faculty

Downtown, Minneapolis

Element is a premier technology outsourcing firm serving small and mid-size businesses for over 25 years. We love what we do and have a passion for customer service which reflects in our people and defines who we are. Our team has the depth and breadth to tackle a wide range of issues and the ability to provide technology leadership to our clients. We are all about keeping our clients running, responding quickly to problems, and providing solutions in a meaningful yet easy-to-understand manner.Services:Technology Strategy & Planning, Technology Assessments, Enterprise Architecture, Managed IT Services, Cloud Services, Procurement, Security and Compliance- Microsoft Gold Certified Partner- Microsoft Small Business Specialist- VMware Partner- McAfee Partner- WatchGuard Partner- Dell Premier Partner

Brooklyn Center, Mn

Responsible for managing and maintaining the IT Department and Operations on campus with aid from remote corporate staff and Mendota campus. . Perform other tasks, which include: • Assisting students, staff and faculty with their personal and campus-issued laptops and mobile devices to ensure they operate correctly and have the latest security patches and program updates. Ensure that laptops have anti-virus and anti-malware protection with the latest definitions and run system scans• Create usernames and passwords for students to log on to school’s network with their mobile device or laptop; maintain and update Active Directory for the campus. • Create and maintain staff, faculty and student security ID cards with KeyScan Access Control Systems. • Perform laptop repairs; replacing hard drives, memory, power issues, virus and malware removal, back-ups and re-imaging.• Maintain school’s printers; loading paper, changing toner and ink. • Installation of school’s network printers on student devices. • Provide technical support and device troubleshooting to students, staff and faculty.• Re-image, update, deploy, and administer school-owned laptops and workstations with Symantec Ghost software and Faronics Deep Freeze Enterprise• Trained in new IT Center Student Worker• Worked directly with campus President and Director of Education to help make technology improvements around the campus. • Managed special projects as assigned• Assisted Corporate IT Staff with a campus-wide inventory of technology

Brooklyn Park, Mn

Responsible for ensuring that all Book Fairs contain required inventory and are presentable before they are delivered to the schools; perform other assignments, which include: ➢ Quality Assurance Team Lead- Scanning, inspecting and verifying contents of each fair to ensure quality and accuracy before transporting them to delivery lanes for loading. Working with Warehouse Leads and Branch Manager to correct errors in production. Leading one-three person team in transporting inventory to their delivery lanes after scan/verify process. ➢ Managed Special Projects, including: planning and implementation of inventory schematic changes for production, mid-year and end-year inventory, and warehouse system database migration.➢ Production Team Member – Packaging products in boxes and cases with correct marketing materials; delivering packaged products to the correct staging lanes for Quality Assurance.➢ Restocking returns and new inventory➢ Merchandising products➢ Inventory and database management➢ Providing training and guidance to employees➢ Assisting in decision-making over duration of project(s)➢ Taking initiative to assist co-workers with various duties to ensure production is on schedule➢ Cashiering and assisting customers during warehouse sales, other duties as assigned.

Associate Of Applied Sciences (A.A.S.), Information Technology, 4.0

Activities and Societies: IT Program Student Ambassador, I.M.P.A.C.T.S. Award Nominee and President's Award Winner

Bachelor Of Science, Business Administration And Project Management, 3.5

Generals

Activities and Societies: Chamber Choir

Diploma, 3.8

Activities and Societies: Chamber Choir, Teacher's Aid