Erick Baker Email & Phone Number

Columbia, South Carolina, United States

Columbia, South Carolina, United States

As a Production Support technician, provided troubleshooting and resolution of problems with in-house and vendor-hosted applications for local and remote company employees. Coordination with Development, Plan, Build, Moves, and other Support teams. Provided 24x7 on-call support as needed. Supported Web Servers (Lotus Domino, IBM Websphere, ColdFusion, SunOne); Microsoft Exchange; VRU's; Scan, Fax, OCR, and Document Workflow applications; Internal and external websites; Proprietary and vendor server and workstation applications; Internal and Vendor-hosted web applications (SAS). Worked up to 300 incident tickets per week team-wide, averaging over 85% closed within 3 business days. Additionally, worked on 3-4 proactive projects per month to resolve recurring problems, improve documentation of processes, and increase efficiency while working tickets.

Columbia, South Carolina, United States

As an application developer, created a solution for automatically generating, filling, printing, and archiving documents from a set of 150 PDF form templates, using customer information from an Oracle database. Developed and automated the distribution of over 50 accounting reports and invoices for two separate lines of business. Scheduled tasks which calculated and populated databases with monthly accounting data for reports. Set up Web Services, Windows Services, and FTP Batches for data transfer. Also worked on ASP layout and back-end code for web pages, with calls to services and workflows for data storage and retrieval. Performed daily maintenance of production processes.

Daily line cook duties from 10 to 150 guests.Preparation of buffets and plated banquets from 10 to 1000 guests.Regularly worked under deadlines and high-demand situations.