Erick M. Email & Phone Number

Met with customers to assess their engineering needs and to clearly articulate their needs to the technical department.Liaised closely with the Systems Engineering and Data & Network Divisions to meet customers' requests in a timely manner.Prepared pricing proposals to customers for both routine and specially engineered projects.Marketed and deployed DSL, Frame Relay, and other data services from customer request to deployment.Assisted customers with billing issues; often covered duties on the cash register.Provided ongoing technical support to customers.Attended facilities meeting to ensure marketing and customer issues are being dealt with.

Configured the PABXInstalled, programmed and trained employees on Ericsson BP250Installed and trained on the Billing Software (Teleware, Man3000) Installed a Microwave link from the client to the Operator; MTN RwandaCell, Kigali, RwandaInstallation and maintenance of PABXs ERICSSON and Telephony Management System.Programming and Configuration of PABX ERICSSON BP 250, Radio XP4 & Telephony Management System (Billing Software) at the Republic of Rwanda President's Office, the National Electoral Committee, Rwanda Ministry of Defense, of Justice, and Supreme Court.Installation of access control systems by video surveillance at the Republic of Rwanda President's Office and at Commercial Bank of Rwanda (BCR).

Entregele, Kigali, RwandaInstallation and maintenance of private Automated Branch eXchange (PABX).Connection and interconnection of several private operators

Bachelor Of Science, Telecomm Engineering

High School Diploma, Science