Ericka Smith Email & Phone Number

As a Relationship Banker at American National Bank and Trust in Greensboro, NC, from August 2022 to August 2023, I played a pivotal role in fostering and expanding customer relationships. My expertise in banking operations and customer service allowed me to excel in understanding and meeting customer financial needs, ensuring adherence to banking regulations and contributing to the bank's objectives.♦Established, maintained, and enhanced customer relationships, supporting the bank's goals through precise and efficient transaction handling. ♦Identified customer needs for banking products and services, ensuring compliance with bank policies and federal regulations. ♦Utilized bank core systems adeptly to manage customer accounts and process transactions accurately. ♦Executed customer service procedures with accuracy, retaining and building new customer relationships. ♦Acted as the primary point of contact for customers on all products and services offered by the bank. ♦Achieved and surpassed performance targets, actively engaged in sales initiatives, and promoted banking products and services. ♦Participated in meetings, bank events, and community engagements as directed by supervisors, enhancing bank-community relations. ♦Excelled in customer service by personalizing interactions and fostering loyalty through exceptional service standards.

With a dynamic tenure as a Shift Supervisor at CVS Health Retail in Greensboro, NC, from March 2019 to August 2022, I harnessed my skills in organizational efficiency, inventory management, and team leadership. My role was pivotal in enhancing store operations, improving customer satisfaction, and driving sales through strategic initiatives and meticulous planning.♦Utilized planograms effectively to enhance product visual appeal and store layout, facilitating better inventory management and product merchandising strategies. ♦Optimized staff scheduling to maximize efficiency and productivity, ensuring optimal team performance in every shift. ♦Led continuous improvement efforts to streamline organizational processes, maintaining high productivity levels and superior customer service. ♦Implemented strategic merchandising to position related products together, increasing cross-selling opportunities and improving customer shopping experience. ♦Conducted thorough training sessions for new employees, emphasizing the importance of customer service excellence and operational efficiency. ♦Monitored inventory levels closely, ensuring timely replenishment of products and minimizing stock shortages. ♦Collaborated with management to assess and adjust operational strategies, contributing to the store's overall success and profitability. ♦Fostered a positive work environment, motivating staff to achieve their best and ensuring a consistently high-quality customer experience.

With a tenure as a Beauty Manager/Consultant at CVS in New York from February 2018 to March 2019, I significantly contributed to the enhancement of customer experience and revenue growth through strategic initiatives and personalized services. My role entailed a multifaceted approach towards sales, customer service, inventory management, and marketing efforts, ensuring a comprehensive and effective retail operation.♦Brought incremental revenue and improved customer experience by implementing cost-effective targeted and suggestive selling techniques. ♦Provided personalized service, fostering positive work relationships with customers, and followed up to retain and boost sales opportunities. ♦Managed inventory for the beauty quadrant, ensuring optimal stock levels and procurement of supplies. ♦Maintained product displays, end caps, and promotional materials in line with corporate and local advertising efforts. ♦Welcomed customers professionally, offering up-to-date knowledge on CVS’s products and services for reliable information. ♦Enhanced brand engagement and differentiation through successful launch of in-store events. ♦Achieved and exceeded sales goals by assisting customers with product purchases and establishing an excellent customer service framework.

With a passion for beauty and customer service, my time as a Beauty Consultant at Duane Reade in Queens, NY, was marked by meaningful interactions and significant achievements. My role involved engaging with customers, understanding store metrics, and enhancing the shopping experience through personalized recommendations and in-store events.♦Engaged with customers, providing personalized product suggestions within budget, enhancing the beauty shopping experience. ♦Mastered key store performance metrics, including sales goals, inventory management, and customer traffic patterns. ♦Launched successful in-store events to increase brand awareness, attract new customers, and boost customer loyalty. ♦Consistently achieved and surpassed sales targets by offering exceptional customer service and product knowledge. ♦Developed a deep understanding of product lines and beauty trends to offer customers informed and tailored advice. ♦Played a key role in inventory management, focusing on optimal stock levels and addressing top shortage areas effectively. ♦Utilized peak traffic insights to strategize and improve guest interactions, maximizing sales opportunities during busy periods. ♦Fostered a welcoming and informative environment, leading to increased customer satisfaction and repeat business.

As a Lead Hairstylist at The Royal Beauty Salon in Jamaica, NY, from March 2015 to December 2016, I had the opportunity to harness my passion for hair care and styling to enhance our clients' appearance and confidence. My role allowed me to develop and apply my expertise in a variety of hair services, contributing significantly to our salon's reputation for excellence.♦Advised customers on proper hair care, recommending tailored care regimens and products to meet individual needs and improve appearance. ♦Expertly provided a wide range of hair services, including cuts, blowouts, styling, extensions, chemical treatments, and updos. ♦Ensured work areas and tools/equipment were maintained at the highest standards of cleanliness and in line with company guidelines. ♦Played a key role in assisting management with the establishment and communication of goals, performance expectations, and operational deadlines. ♦Led by example to ensure staff understood and adhered to shift or departmental operations, timelines, and deadlines. ♦Utilized strong interpersonal skills to build rapport with customers, understanding their needs to provide personalized service. ♦Contributed to the salon's success by maintaining a high level of customer satisfaction and repeat clientele. ♦Collaborated with the salon team to foster a positive working environment, encouraging continuous improvement and professional growth.

As a Personal Shopper with Instacart in Brooklyn, NY, from March 2015 to October 2015, I honed my expertise in providing personalized customer service, building strong relationships with clients, and offering tailored advice on products and services. My role involved enhancing the shopping experience through detailed product knowledge and proactive communication.♦Provided personalized customer service, ensuring a tailored shopping experience for each client. ♦Leveraged in-depth knowledge of products, services, and trends to offer expert advice. ♦Built deep, lasting relationships with the client base, acting as a trusted advisor. ♦Proactively communicated with clients, enhancing their buying experience. ♦Recommended new products and informed clients of store events, sparking enthusiasm and positive expectations. ♦Assisted with order replacements and exchanges, supporting customers with post-purchase needs. ♦Developed strategies for personal shopping services, increasing customer satisfaction and loyalty. ♦Utilized advanced technology and tools to efficiently manage and fulfill shopping orders.

As a dedicated Telemarketer at Go-Green Energy Solutions in Brooklyn, NY, from July 2014 to February 2015, I played a pivotal role in driving the company's sales and customer satisfaction. My commitment to excellence in customer service and my proactive approach to sales and problem-solving significantly contributed to Go-Green Energy Solutions' success during my tenure.♦Identified and capitalized on sales opportunities, effectively communicating the advantages of products to secure new business. ♦Earned a reputation for unwavering commitment to customer service, significantly contributing to sustained sales growth. ♦Expertly resolved customer issues through detailed problem analysis, offering solutions, and escalating unresolved matters appropriately. ♦Monitored and analyzed sales data to meet and exceed Go Green Energy Solutions' performance metrics. ♦Recommended strategic adjustments to offers or approaches, enhancing overall sales results. ♦Utilized persuasive communication skills to encourage customers towards making purchases, providing detailed product information and quotations. ♦Collaborated closely with the sales team to share insights and strategies for achieving sales targets. ♦Continuously sought to improve knowledge of products and services to enhance customer interaction and satisfaction.

As an Event Coordinator for AVVAS, a non-profit organization dedicated to climate change awareness, from May 2014 to September 2014 in New York, NY, I played a pivotal role in organizing and executing canvassing initiatives. My responsibilities spanned from logistical organization to community education, contributing significantly to the campaign's reach and impact.♦Managed and organized canvassing binders to ensure efficient operation and ease of access for team members. ♦Compiled detailed canvassing reports for the Organizing Manager, providing insights into campaign progress and areas for improvement. ♦Directed the distribution of leads to the Canvass Manager post-shift, facilitating timely follow-up and engagement with potential supporters. ♦Actively engaged in canvassing efforts within target neighborhoods, raising awareness about climate change and AVVAS's mission. ♦Educated the community on climate issues, enhancing public understanding and support for environmental initiatives. ♦Documented detailed house-to-house canvassing data, supporting strategic planning and campaign analysis. ♦Assisted the Canvas Director in executing canvassing strategies, contributing to the overall effectiveness and efficiency of the campaign. ♦Played a key role in team collaboration, ensuring seamless communication and coordination among staff to achieve campaign objectives.

I had the privilege of completing a 14-week internship at Vanguard, focusing on enhancing my computer skills, work readiness, and career awareness. This experience not only solidified my foundational knowledge but also opened new avenues in my career path, encouraging personal and professional growth.♦Participated in a comprehensive 14-week internship program at Vanguard, focusing on the development of essential computer skills.♦Gained hands-on experience with various software tools and platforms, enhancing technical proficiency.♦Engaged in work readiness training sessions to prepare for professional environments effectively.♦Explored career opportunities within the technology sector, gaining insights into various roles and industries.♦Collaborated with a team of interns on projects, fostering teamwork and communication skills.♦Received mentorship from experienced professionals, offering guidance and advice for career development.♦Completed assignments and projects ahead of deadlines, demonstrating strong time management and organizational skills.♦Developed a deeper understanding of the corporate culture at Vanguard, aligning personal goals with professional expectations.

As a Personal Banker at Wells Fargo in Greensboro, NC since September 2023, I've been dedicated to providing comprehensive banking services tailored to meet the unique needs of each customer. My role encompasses a wide range of responsibilities, from opening new accounts and conducting financial reviews to resolving service-related issues, all aimed at ensuring customer satisfaction and fostering long-term relationships.♦Open new individual customer accounts, ensuring complete and accurate documentation.♦Assist in business account openings, offering customized solutions.♦Offer personalized customer assistance, addressing any account or service concerns.♦Perform detailed financial reviews to align with customer goals, suggesting suitable products.♦Proactively engage in customer relationship building, updating on new bank offerings.♦Ensure swift resolution of service issues to maintain customer satisfaction.♦Work across departments for seamless service and enhanced cross-selling.♦Keep abreast of industry trends for informed customer advising, adhering to regulatory standards.

Liberal Arts

From August 2005 to August 2007, I pursued a Liberal Arts education at Queens College in Queens, NY, immersing myself in a broad.

High School Diploma

During my time at Renaissance High School in Queens, NY, from September 2001 to June 2005, I embarked on a formative educational journey.