Ericka Richards Email and Phone Number

- Was responsible for monitoring and operational control associated with the multi-platform environment consisting of Windows, Linux, Unix, and the mainframe.- Every month performed complex technical work on the mainframe enterprise server as well as on other platforms and executed preventive and corrective maintenance, whenever necessary.- Led a team of 5 in improving operations performance through a wide range of activities such as projecting long-term requirements, performing day-to-day backup recovery performance and tuning, and monitoring batch cycles and log files.- On a daily basis, monitored the data center, WAN, LAN, and systems infrastructure from a centralized NOC, ensuring high availability and attainment of adopted service levels; investigated alerts and alarms down to root cause for repair and dispatch.- Maintained and enhanced all documentation related to the data center, including hardware and software, support strategies, and troubleshooting guidelines.- Gained extensive knowledge of data entry methods, operations, and computer processing procedures including advanced technical skills in JES2, MVS CA-1, and CA-7.- Ability to quickly locate and isolate operational deficiencies and process problems that impede production. Ability to motivate support groups to adhere to and enforce system, change, and security standards.

Headquarters, Laurel, MD

Information Systems Department

Parkway WWTP