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Ericka Zárate Calderón Email & Phone Number

Retail IT Support L1 at Auxis

Location: Colombia 7 work roles

LinkedIn matched

✓ Verified July 2026 2 data sources Profile completeness 71%

Current company

Auxis

Role

Retail IT Support L1

Location

Colombia

Company size

Who is Ericka Zárate Calderón? Overview

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Quick answer

Ericka Zárate Calderón is listed as Retail IT Support L1 at Auxis, a with 350 employees, based in Colombia. AeroLeads shows a matched LinkedIn profile for Ericka Zárate Calderón.

Ericka Zárate Calderón previously worked as Technical Support Engineer at Sykes Colombia and Bilingual Customer Service Representative at Sykes Colombia.

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Email format at Auxis

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Auxis

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Profile bio

About Ericka Zárate Calderón

Ericka Zárate Calderón is a Retail IT Support L1 at Auxis.

Current workplace

Ericka Zárate Calderón's current company

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Auxis

Retail IT Support L1

fort lauderdale, florida, united states

Website

auxis.com

Employees

350

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Company profile

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7 roles

Ericka Zárate Calderón work experience

A career timeline built from the work history available for this profile.

Retail It Support L1

Current

Auxis

Barranquilla, Atlántico, Colombia

- First point of contact, tracks all information in one system, creates a ticket, and provides desktop support software, hardware, and POS systems. - Provided expert technical support assistance to customers across the nation, on software or hardware through the most efficient communication channels in the corresponding order: Call, via teams, team viewer, email, etc.- Successfully addressed a diverse range of technical issues while consistently prioritizing a positive customer experience.

Sep 2023 - Present

Technical Support Engineer

Sykes Colombia

Área Metropolitana De Barranquilla

HW support engineer.As a hardware engineer, I am responsible of: - Basic troubleshooting for networking equipment to determine if a replacement is necessary.- Create Return Material Authorization (RMA) after confirmed to be necessary.- Maintaining all KPI’s on target, delivering the highest customer satisfaction to our end customer.

Dec 2021 - Aug 2023

Bilingual Customer Service Representative

Sykes Colombia

Área Metropolitana De Barranquilla

Cisco Frontline Agent, creating cases for technical assistance to bring support to the customer with a technical engineer.

Jun 2020 - Dec 2021

Bilingual Customer Service Representative

Sykes Colombia

Área Metropolitana De Barranquilla

Assist customers with the hotel reservations and questions, give customers information about products and services, take orders, and process returns to the Hotelbeds company.

Jul 2018 - May 2020

Bilingual Customer Service Representative

Sykes Colombia

Área Metropolitana De Barranquilla

Giving customer service to ISP (AT&T)) by helping customers with billing and sales.

Jan 2018 - Jun 2018

Technical Support Agent

Sykes Colombia

Área Metropolitana De Barranquilla

Giving technical support to ISP (Frontier) by helping customers with the configuration, installation and troubleshooting issues with home services.

Dec 2016 - Dec 2017

Customer Care Agent (Bilingual)

Bilateral

Área Metropolitana De Barranquilla

Customer and technical service.Portability department.

Apr 2010 - Dec 2016

Team & coworkers

Colleagues at Auxis

Other employees you can reach at auxis.com. View company contacts for 350 employees →

Kevin Valenciano Colleague at AuxisHeredia, Costa Rica View → AA

Allison Araya Colleague at AuxisTibás, San Jose, Costa Rica View → JG

Juan Guillermo Ramírez Quiroz Colleague at AuxisBarranquilla, Atlántico, Colombia View → BS

Bryan Sánchez Rojas Colleague at AuxisAlajuela, Costa Rica View → JW

Jocelyn Watson Bains Colleague at AuxisHeredia, Costa Rica View → AA

Andres Arzola Colleague at AuxisUnited States View → JR

Jessica Ramirez Colleague at AuxisHeredia, Costa Rica View → LP

Luis Pablo C. Colleague at AuxisGuatemala View → JL

Jorge L Navarro C Colleague at AuxisBarranquilla, Atlántico, Colombia View → MA

María Alejandra Oviedo B. Colleague at AuxisCosta Rica View →

FAQ

Frequently asked questions about Ericka Zárate Calderón

Quick answers generated from the profile data available on this page.

What company does Ericka Zárate Calderón work for?

Ericka Zárate Calderón works for Auxis.

What is Ericka Zárate Calderón's role at Auxis?

Ericka Zárate Calderón is listed as Retail IT Support L1 at Auxis.

Where is Ericka Zárate Calderón based?

Ericka Zárate Calderón is based in Colombia while working with Auxis.

What companies has Ericka Zárate Calderón worked for?

Ericka Zárate Calderón has worked for Auxis, Sykes Colombia, and Bilateral.

Who are Ericka Zárate Calderón's colleagues at Auxis?

Ericka Zárate Calderón's colleagues at Auxis include Kevin Valenciano, Allison Araya, Juan Guillermo Ramírez Quiroz, Bryan Sánchez Rojas, and Jocelyn Watson Bains.

How can I contact Ericka Zárate Calderón?

You can use AeroLeads to view verified contact signals for Ericka Zárate Calderón at Auxis, including work email, phone, and LinkedIn data when available.

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