Erick Cheah Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

• Manage all Donesafe Safety Implementers including Donesafe Safety Technical Specialists• Work with PMO team to assign and plan resources• Advise the team and customers on implementations, access, integrations and complex configurations• Produce Technical Specifications (with the Dev team, Project team and Customer) for bespoke integrations, bespoke access or complex solution design • Establish processes and execute improvements to all Donesafe Safety Implementation•… Show more • Manage all Donesafe Safety Implementers including Donesafe Safety Technical Specialists• Work with PMO team to assign and plan resources• Advise the team and customers on implementations, access, integrations and complex configurations• Produce Technical Specifications (with the Dev team, Project team and Customer) for bespoke integrations, bespoke access or complex solution design • Establish processes and execute improvements to all Donesafe Safety Implementation• Prioritise and track script dev work, and provide updates to the Client, Implementation and Development Teams• Provide configuration, integration and bespoke access estimations Show less

Sydney, New South Wales, Australia

• Advise the team and customers on access, integration and complex configurations• Produce Technical Specifications (with the Dev team, Project team and Customer) for bespoke integrations, bespoke access or complex solution design • Establish and Document Improvements in processes relating to bespoke integrations, bespoke access or complex solution design• Support the team to enable an uplift in capability on bespoke integrations, access and complex solution design (mentoring)•… Show more • Advise the team and customers on access, integration and complex configurations• Produce Technical Specifications (with the Dev team, Project team and Customer) for bespoke integrations, bespoke access or complex solution design • Establish and Document Improvements in processes relating to bespoke integrations, bespoke access or complex solution design• Support the team to enable an uplift in capability on bespoke integrations, access and complex solution design (mentoring)• Prioritise and track script dev work, and provide updates to the Delivery and Development Teams as required• Provide configuration, integration and bespoke access estimations Show less

Sydney, New South Wales, Australia

- Produce Technical Specifications (with the Dev team, Project team and Customer) for bespoke integrations, bespoke access or complex solution design- Establish and document improvements in processes relating to bespoke integrations, bespoke access or complex solution design- Prioritise and manage custom script work with the development team- Work with development and product team to improve the software- Work with enterprise clients in hospitality, financial, insurance… Show more - Produce Technical Specifications (with the Dev team, Project team and Customer) for bespoke integrations, bespoke access or complex solution design- Establish and document improvements in processes relating to bespoke integrations, bespoke access or complex solution design- Prioritise and manage custom script work with the development team- Work with development and product team to improve the software- Work with enterprise clients in hospitality, financial, insurance, consulting, federal sectors- Work with the Professional Services team to successfully guide customers through the design and implementation of efficient technical solutions that meet all specified requirements- Delivery of a portfolio of projects varying in size and complexity Show less

- Work with customer to Implement the software via targeted configuration design- Provide customer support and account management- Work with development and product team to improve the software- Delivery of a portfolio of projects varying in size and complexity

Sydney, Australia

Provide timely and efficient consulting, project management and process integration services to new and existing clients in order for them to successfully implement the product suite. Require to combine expert product knowledge with the demands of the IT Services Industry to ensure short term value add as well as long term customer retention. ★ Manage new customer implementations so that the customer is up and running effectively in the shortest possible amount of time and serve as… Show more Provide timely and efficient consulting, project management and process integration services to new and existing clients in order for them to successfully implement the product suite. Require to combine expert product knowledge with the demands of the IT Services Industry to ensure short term value add as well as long term customer retention. ★ Manage new customer implementations so that the customer is up and running effectively in the shortest possible amount of time and serve as primary point of contact between client throughout the entire implementation process★ Manage multiple client projects while providing both high level and detailed business process consulting★ Conduct assessment of customer needs, explain the product features and functionality and how it relates to the business★ Provide consulting and assistance to customers via phone, email, and onsite visits as required.★ Define product specifications for customer installation★ Respond to customer inquiries and direct the resolution of outstanding issues★ Monitor customer utilization and adoption of the software throughout the implementation Show less

Sydney, Australia

★ Establish strong relationships with clients including understanding their business objectives and identifying how we can meet their needs★ Perform client consulting and project management ★ Maintain expert knowledge of our product★ Identify areas of improvement and is proactive in the solutions★ Require technical skills to install and perform hardware and software tests★ Conduct client training session

★ Manage inhouse and external softwares during new client onboarding process.★ Researched and recommended the best IT management practices for this professional service company.★ Configured new iPads with company settings and remotely monitors iPads to ensure standards compliance.

★ Directs daily operations of a successful restaurant chain. ★ Designs, implements and provides oversight for IT and HR department functions. ★ Provides customer support for computer problems.★ Installed, tested and maintained POS systems and It equipment at all locations (Fortitude Valley, Indooroopilly, South Bank, Albert Lane and Sydney.) ★ Designed, implemented and oversaw the upgrade project for Central Accounts, Administrative Communication platform and Google Drive.★… Show more ★ Directs daily operations of a successful restaurant chain. ★ Designs, implements and provides oversight for IT and HR department functions. ★ Provides customer support for computer problems.★ Installed, tested and maintained POS systems and It equipment at all locations (Fortitude Valley, Indooroopilly, South Bank, Albert Lane and Sydney.) ★ Designed, implemented and oversaw the upgrade project for Central Accounts, Administrative Communication platform and Google Drive.★ Trained all staff in the proper use of POS and IT equipment and coached and mentored all head trainers. ★ Taught head trainers how to conduct performance reviews. Show less

Indooroopilly

★ Designed, tested, and converted paper-based forms and checklists to iPad format.★ Created, tested, and implemented one of the largest company-wide membership programs.

Sydney, Australia

Technologies: Kounta, Vend, Meraki, Deputy, Zendesk, Networking, Remote MonitoringSaaS consulting company. Providing technical support to all our clients by phone and email. Communicating with clients and managing the implementation of POS system. Running onsite and remote skill training session.

★ Designed, tested and successfully converted all paper documents to iPad format. ★ Supported and maintained all IT and website resources. ★ Prepared and audited store franchise documents to facilitate oversees franchise operations in Australia, UK, Hawaii and Bali.

Master'S Degree, Information Technology (Software Architecture)

Graduate Diploma Of Psychology, Psychology

Reconnaissance Japan Program, Japanese Studies

Went on an exchange program at this institution from Bond University for 3 semesters here.

Bachelor Of Arts, Psychology & Japanese Studies