Eric K. Email & Phone Number

Peachtree Corners, Georgia, United States

Greater Atlanta Area

Greater Atlanta Area

Tested and analyzed network facilities, including network control software, routers, switches, modems, adapters and servers. Ensured optimum integration level of software products, infrastructure, and data storage concepts. Performed service, maintenance, and replacement of hardware for both data center and desktop technical supported clients.Key Highlights:Performed broad, moderately complex assignments for a client’s environment at the customer’s location or in a data-center. Provided technical support to external clients and interpreted customer reported problems.Performed troubleshooting to isolate and diagnose network problems.Analyzed network needs and recommended changes in design, and/or procedures.Evaluated hardware and software requirements and capabilities and made appropriate recommendations based on findings.Installed, configured, and tested network hardware and software.Gathered statistics on performance capacity and availability.

United States

Provided advanced break fix customer support for multiple models and generations of HPE Servers.Key Highlights: Received incoming server support calls from clients and assigned electronic submitted cases. Recommended best practices and configurations of OS and designated firmware for Servers. Remotely assisted HPE Field Engineers troubleshoot customers HPE Server hardware issues. Ensured customers were updated on cases until solution was provided. Provided detailed case documentation utilizing Salesforce and attended training when available.Elevated cases to senior level engineers and worked with engineers until cases were resolved.

Alpharetta, Georgia

Provided high-end engineering technical support to businesses utilizing enterprise and mission critical class Storage Area Networks SAN technology and iSCSI & Fibre Channel Storage Solutions. Key Highlights: Performed Enterprise Level SLA contract supportPerformed hardware and software failure diagnosis repair of 3Par StoreServ and XP SAN Storage. Recommended and confirmed best practices and supported configurations of server O/S, HBA’s, Fibre channel switches, and disk arrays. Answered general, technical, and configuration questions. Remotely assisted HPE CE’s troubleshoot customers SAN Storage hardware issues. Ensured customers were updated on cases until solution was provided. Provided detailed case documentation utilizing Salesforce and attended training when available.Elevated cases to senior level and worked with engineers until cases were resolved.

Greater Atlanta Area

Expert in capture, manipulation, delivery, and storage equipment for digital footage and data. Key Highlights: Create, set permission, and link share drives to user accounts, group accounts, and computers. Create budgets in advisory capacity with expertise in equipment, process, storage, and archive. Maintained, troubleshoot, and surplus devices working with vendor when required. Supported new system implementations and deployments as well as assigned projects.Created raid storage solutions for projects in production and storage of digital data and media. Creating and working with FTP sites to both send and receive data.

Orlando, Florida Area

Answered incoming calls for technical assistance of IT hardware and software.Provided high quality documentation of network failures and maintenance activity.Established factual data to allow management and vendors to understand the problem and prevent reoccurrence.Verified that network subsystems are operating within standards by gathering and analyzing system performance data.Proposed and implemented solutions to identified problems.Worked with vendors to resolve problemsManaged and correlated multiple trouble reports.Communicated with customers in a repair situation.Provided Tier I/II support in platforms supportedProvided direct support to technicians in restoration activities associated with alarm and/or outage conditions of transport elementsInteracted with all Tier repair teams. Initiated internal/external escalations, as necessary.Provided assistance to peers and participated in ongoing repair process improvement activitiesProvided follow up and closure of assigned trouble ticketsProvided direct training to technicians and participated in ongoing repair process improvement activities.