Erick Tinoco Email & Phone Number

Los Angeles, CA, US

Los Angeles, California, United States

• The Associate FNE will assist with client technical activities which requires the technical skills to assist implementation of the core MIT networking technologies. These include Windows Server, Hyper-V, VMWare.
• Work with the Service Desk and Operations teams to plan and implement the client management and maintenance plans that include Windows and 3rd party software patching, A/V profiles and scan schedules, workstation clean.
• Work with clients’ line of business vendors.
• Identifies, documents, and troubleshoots user computing issues to resolution and maintains customer satisfaction.
• Identifies user problems and works within a structured problem management and resolution process to maintain customer satisfaction.
• Works with other resources and vendors to deliver effective field support services.

Bel Air, Los Angeles

Bel Air, Los Angeles

Bel Air, Los Angeles

• Provide support related to computer systems and other communication systems, software, and hardware
• Provide timely critical support in urgent situations that might arise
• Assist users in finding solutions to a variety of changing needs
• Provide in-classroom support to teachers, as well as group training sessions
• Provide one-on-one end-user training
• Troubleshoot and solve problems related to desktop computers, laptops, tablets, and A/V equipment (projector, Apple TV, Clevertouch, etc)

• IT Help Desk
• Troubleshoot internet connectivity issues as needed.
• Respond to staff requests for assistance when directed.
• Respond to student requests for assistance with zoom, google classroom, internetconnectivity, hotspot usage, equipment problems.Equipment Management
• Assist IT Coordinator with receipt, inventory, configuration, distribution and storage of
• Equipment.

• Explain student information system procedures and applications for accessing, extracting, and interpreting online reports, files, and District publications to consultants, school, and office personnel
• Collect, code, and input data collected from source documents such as District surveys into information systems
• Evaluate and test online forms during software development to assess program functionality, identify program errors, and make recommendations to computer programming personnel for improvement
• Retrieve student records to validate and certify accurate student information

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Install, modify, and repair computer hardware, software and printers
• Troubleshoot data communications problems for PC/LAN/WAN customer divisions
• Utilized the Remedy platform to track, update, and communicate with clients regarding their tickets

Greater Los Angeles Area

• Document software bugs using JIRA’s ticketing system to report for software developers
• Perform regression testing on Android and IOS release builds
• Execute test cases of features in Cedar Sinai Application
• Check physician’s primary office from Oracle database to Cedar Sinai website
• Create detailed test cases for testing

Greater Los Angeles Area

• Generated lunch reports to cafeteria manager
• Created teacher rosters to track student attendance
• Pulled student information from My Integrated Student Information System (MiSiS)
• Conducted classroom testing (CELDT, PSAT)
• Ordered office supplies for availability
• Develop and maintain a filing system

• Inputted data for marketing assignments and supported in gathering the information for the process
• Collected data and cross-translated surveys for manager to support data analysis
• Formatted and designed PowerPoint charts and graphs for departmental presentations

Master Of Science - Ms, Information System, Gpa 3.5

Bachelor'S Degree, Computer And Information Systems Security/Information Assurance - Bba, Gpa 3.3

Bachelor'S Degree, Marketing, Gpa 3.3

Coastline Cybersecurity Apprenticeship Program, Cisco Networking Track, Gpa 3.38

Associate Of Arts - Aa, Computer Science, Gpa 3.6

Associate Of Arts And Sciences - Aas, Computer Network And Security Management, 3.6