Steven Donery Email & Phone Number

Los Angeles Metropolitan Area

• Worked with Service Desk Manager or Project Manager on assigned tasks• Provide on-prem server infrastructure and cloud-based solutions• Proficient in virtualized environments (Hyper-V and VMware)• Proficient in Windows (Windows Desktop Operating Systems 7 to 10) and Mac computing environments• Proficient in Microsoft Server OS (Server 2008 – 2019), AD, RDS, DNS, DHCP, etc…• Proficient in Microsoft Azure• Proficient in Office 365 and Google Apps• Proficient in… Show more • Worked with Service Desk Manager or Project Manager on assigned tasks• Provide on-prem server infrastructure and cloud-based solutions• Proficient in virtualized environments (Hyper-V and VMware)• Proficient in Windows (Windows Desktop Operating Systems 7 to 10) and Mac computing environments• Proficient in Microsoft Server OS (Server 2008 – 2019), AD, RDS, DNS, DHCP, etc…• Proficient in Microsoft Azure• Proficient in Office 365 and Google Apps• Proficient in intermediate to advanced System Administration tasks• Setup and configure 2FA and VPN for organizations Show less

Irvine, Ca

Assisted clients with servers, networking issues, desktops, and POS systems both onsite and remotelyProvided escalated support for Active Directory, network, server and industry specific issuesBrought in new businesses with duties including sales, consultation, design, and implementation of new systemsManaged the California office of a nationwide MSP serving primarily restaurants Supervised a staff providing both remote and onsite support of networks and systemsMaintained… Show more Assisted clients with servers, networking issues, desktops, and POS systems both onsite and remotelyProvided escalated support for Active Directory, network, server and industry specific issuesBrought in new businesses with duties including sales, consultation, design, and implementation of new systemsManaged the California office of a nationwide MSP serving primarily restaurants Supervised a staff providing both remote and onsite support of networks and systemsMaintained workflow and utilization of labor using both call center management and ticketing systems, leading to company high ticket closure ratesTrained new hires in a variety of technical and procedural tasks with a high degree of success Show less

Greater Los Angeles Area

Designed, configured and maintained servers, network and workstationsConfigured Active directory and DomainEstablished network policies and practicesImplemented and maintained users, policies and groups in Active DirectoryInstalled and configured AT&T and 8x8 VOIP systems including virtual call centers and CRMWorked with developers on producing and integrating an iOS based barcode and fleet management applicationsKept ahead of technology demands as company size… Show more Designed, configured and maintained servers, network and workstationsConfigured Active directory and DomainEstablished network policies and practicesImplemented and maintained users, policies and groups in Active DirectoryInstalled and configured AT&T and 8x8 VOIP systems including virtual call centers and CRMWorked with developers on producing and integrating an iOS based barcode and fleet management applicationsKept ahead of technology demands as company size tripled Show less

Greater Los Angeles Area

Provided support and maintenance in an environment with 14 servers and over 250 workstations. Setup and maintained both physical and virtual serversPerformed back-ups and disaster recovery operationsImplemented and maintained policies and groups in Active Directory and Exchange servers.Provided support to local and remote usersMonitored network hubs, routers, servers and workstationsProcessed service requests for moving hardware, installation of programs, internet… Show more Provided support and maintenance in an environment with 14 servers and over 250 workstations. Setup and maintained both physical and virtual serversPerformed back-ups and disaster recovery operationsImplemented and maintained policies and groups in Active Directory and Exchange servers.Provided support to local and remote usersMonitored network hubs, routers, servers and workstationsProcessed service requests for moving hardware, installation of programs, internet access, name changes and moreResponsible for monitoring system use, enforcing system discipline, and assuring that operating procedures are followed by all users Show less

Worked in call center environment as tier 3 technician performing repairs and maintenance remotely for home and office computersWork both independently and as a team player providing back up for sales and training of new technicians as neededSupport sales reps in opening new accounts and upgrading existing serviceWindows installation, virus removal, repair and backupMaintain quality control/satisfaction records, constantly seeking new ways to improve customer service

Los Angeles County, California, United States

Worked both in store and on site as technician servicing all customer repairs, and upgrades to personal and business systems. Worked sales floor as needed assisting clients.Desktop and laptop troubleshooting and repair. Upgrades and system builds to customer specifications.Server and network installation, upgrade and maintenance.