Nicholas Schwartz Email & Phone Number

Los Angeles, Ca, Us

Los Angeles Metropolitan Area

• Oversee the day-to-day operations and maintenance of IT systems. • Ensure that IT systems are functioning effectively and securely. • Perform proactive system upgrades, apply patches, and security updates to maintain system integrity. • Configure and optimize virtualized environments like VMware and Hyper-V to ensure availability and scalability. • Manage networking equipment including routers, switches, firewalls, and more, ensuring performance across multiple locations. • Monitor network performance and troubleshoot network problems. • Develop and maintain comprehensive IT documentation. • Implement security measures like firewalls, IDS, and vulnerability management systems. • Perform regular backups and ensure the integrity of critical data. • Conduct regular security assessments and audits to find and address vulnerabilities. • Provide technical guidance and troubleshooting for system issues.

Remote

Technical supportHelp Desk ticketsTriage ticketsOnsite service for desktop set up, moves, etcVOIP phone set up and changesRemote Network Troubleshooting and Diagnostics CybersecurityO365 sign in reviewRisky sign in reviewIncident responseThreat remediationSystem hardening after attackIncident reportingMFA enrollmentDevice MDM enrollmentMDM management AdminAudit licenses count with Ingram, Pax8Ordering equipmentMonitoring customer license expiration, SSL certs, telco contract expiration SalesProspectingCold CallingCisco Deal RegistrationCustomer data collection – Telco agreements and more

Irvine, California, United States

Assessing current network topology, consulting possible changes, computer replacement and configuration, configuring accounts to domain / active directory users and user groups permissions arrangement, mapping network printers, installing and troubleshooting software / hardware.

Naperville, Illinois, United States

Completed information systems management masters degree with a graduate certificate in information security.

Irvine, California, United States

RESPONSIBILITIES:• Provide assistance to internal customers on software and hardware issues and questions• Configure and maintain hardware including computers, notebooks, printers, etc.• Provide a positive, friendly and helpful demeanor toward internal clients • Provide training and documentation for Allied Universal standard and custom applications• Assist with various projects and support as assigned• Maintain network security, user account creation/administration• Assist network operations in maintaining network connectivity• On-call rotation with the other members of the departmentQUALIFICATIONS:• High School diploma or equivalent• Exceptional customer service, communication and problem solving skills• Experience troubleshooting:o Operating systems (Windows 2007/2008/2010)o Custom Applications (ERP and CRM)• Familiarity with data communications equipment and software• Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)• Occasional travel is required• Ability to lift and carry computer equipment to 45 lbs.PREFERRED QUALIFICATIONS:• Bachelor's Degree• At least one year of prior Help Desk experience • Active Directory knowledge and experience• Comp TIA A+, MCP, MCSE, MCSA, MOS (Microsoft Office Specialist), HDI certifications

Irvine, California, United States

Duties & Responsibilities• Serve as a first line of contact for internal employees, providing phone support for the roll out of a new mobile application and while promoting and maintaining exceptional customer service• Use available resources to answer, evaluate and prioritize calls from customers experiencing problems with mobile application, trouble shooting and other computing related issues• Quickly determine the source of any equipment issues and advise customer on appropriate action• Document and track customer calls using internal tracking system• Assist in formulating FAQs, user guides and tips for future reference to achieve faster service and more efficient processes• Proactively seeks opportunities to improve processes and customer service and makes recommendations for improvements• Ability to shine through complex often challenging calls and escalate to supervisor when necessary• Ability to deescalate distressed customers concerns• Perform other duties as assigned

Irvine

Irvine, California, United States

Irvine, California, United States

Santa Ana, California, United States

Master Of Science - Ms, Management Information Systems, Information Security

Activities and Societies: 3.7 GPAWorking on my masters currently, while gaining experience in IT.

Bachelor Of Science - Bs, Computer Engineering Technology/Technician, Graduated

Activities and Societies: Cum laude