Eric L. Email & Phone Number

Las Vegas, Nevada, United States

• Create and troubleshoot full system installation media for Windows IoT devices• Update and maintain Azure DevOps and GitHub Actions pipelines• Update and maintain local and cloud based Git repositories• Create and maintain installation scripts and configuration files via PowerShell, JSON, and YAML• Maintain documentation for Confluence Document Libraries

Boulder, Colorado, United States

• Mentor and provide guidance to the Systems Engineering Team• Design and development of internal CICD workflows (GHA/Jenkins)• Maintain Endpoint related scripts/commands (Powershell/C#)• Provide T4 Engineering support for Customer facing teams (pre-sales/support)• Work with UX team to design and enhance customer usability of the product• Maintain Jira boards, Service Desk automation, and Confluence Document libraries• Code Owner to Endpoint related Github repositories

Boulder, Colorado, United States

• Manage and mentor Systems Engineering team comprised of Windows, MacOS, and Linux Engineers• Provide 1:1 check-ins, career growth planning, and provide constructive feedback• Design and implement Jira Board/Automation and Confluence Document Library• Design and present Metrics Dashboards to SLT• Design/Update new and existing ticket management and QE process• Code Owner to Endpoint related Github repositories• Review and Optimize existing Systems Engineering related code in the product.

Boulder, Colorado, United States

• Create onboarding process for Systems Engineers to adapt to Software Engineering workflows• Create Enterprise level evaluation/remediation scripts for Automox customers via the Automox Console• Evaluate and enhance existing process for escalation and bug requests• Build Jira card templates and Boards for proper tracking and reporting• Add linting actions to GitHub repositories for PowerShell/Bash• Create virtual images to be stored on AWS S3 to assist in building internal virtual machines• Provide Enterprise level guidance, and feedback, to the Product Team for roadmaps and product enhancements• Optimize existing Endpoint related scripts and removing unnecessary code

Redmond, Wa

• Design and develop functional end to end user experiences for the deployment and management of Office 365• Standardize and maintain Office 365 channel management policies• Define processes and mitigate limitations to ensure projects meet SLA and Compliance metrics• Assist product groups with feature testing and deployment• Provide technical documentation for internal publication and assist in high visibility escalations• Provide technical feedback and advice during Change Advisory Board meetings and collaboration projects

Redmond, Wa

• Provide guidance and assistance in scripting, packaging, and patching efforts for SCCM and Intune deployments• Onboard new team members with standard practices, and provide training on new features and changes• Update documentation to support new features and processes as they become available• Work with product groups to clarify packaging and deployment requirements• Develop advanced customization scripts for complex installation scenarios• Capture and present SLA/KPI metrics for MBR/QBR sessions

Redmond, Wa

• Provide guidance and assitance in scripting, packaging, and patching efforts for SCCM deployments• Onboard new team members with standard practices, and provide training on new features and changes• Develop advanced customization scripts for complex installation scenarios• Create templates for re-occurring 3rd party updates to streamline packaging efforts and reduce SLA deadlines

Portland, Or

• Provide guidance on SCCM deployments and configuration strategies• Design and maintain App-V virtualization sequences• Perform network security application evaluation for new applications, using Wireshark and DMZ environments• Assist in SSRS reporting and investigate deployment issues

Redmond, Wa

• Create custom Application Packages, Configuration Baselines, and App-V sequences for internal and external customers through SCCM• Monitor client health and compliance for internal and external customers• Maintain patches and updates for internal and retail customers, using SCCM and WSUS• Build and maintain Operating System Deployment images and workflows• Build custom test scenarios and validation checklists for internal test teams

Redmond, Wa

• Create custom Application Packages, Configuration Baselines, and App-V sequences for internal and external customers through SCCM• Monitor client health and compliance for internal and external customers• Maintain patches and updates for internal and retail customers, using SCCM and WSUS• Build custom test scenarios and validation checklists for internal test teams

Redmond, Wa

• Provide T2 technical escalation support to external customers for software installations, configuration compliance, and client health• Provide internal UAT for SCCM packaging and test team to minimize customer impact• Investigate trending issues and assist packaging and test team with Root CauseAnalysis and remediation