Eric L. Email & Phone Number

Las Vegas, Nevada, United States

• Create and troubleshoot full system installation media for Windows IoT devices
• Update and maintain Azure DevOps and GitHub Actions pipelines
• Update and maintain local and cloud based Git repositories
• Create and maintain installation scripts and configuration files via PowerShell, JSON, and YAML
• Maintain documentation for Confluence Document Libraries

Boulder, Colorado, United States

• Mentor and provide guidance to the Systems Engineering Team
• Design and development of internal CICD workflows (GHA/Jenkins)
• Maintain Endpoint related scripts/commands (Powershell/C#)
• Provide T4 Engineering support for Customer facing teams (pre-sales/support)
• Work with UX team to design and enhance customer usability of the product
• Maintain Jira boards, Service Desk automation, and Confluence Document libraries

Boulder, Colorado, United States

• Manage and mentor Systems Engineering team comprised of Windows, MacOS, and Linux Engineers
• Provide 1:1 check-ins, career growth planning, and provide constructive feedback
• Design and implement Jira Board/Automation and Confluence Document Library
• Design and present Metrics Dashboards to SLT
• Design/Update new and existing ticket management and QE process
• Code Owner to Endpoint related Github repositories

Boulder, Colorado, United States

• Create onboarding process for Systems Engineers to adapt to Software Engineering workflows
• Create Enterprise level evaluation/remediation scripts for Automox customers via the Automox Console
• Evaluate and enhance existing process for escalation and bug requests
• Build Jira card templates and Boards for proper tracking and reporting
• Add linting actions to GitHub repositories for PowerShell/Bash
• Create virtual images to be stored on AWS S3 to assist in building internal virtual machines

Redmond, WA

• Design and develop functional end to end user experiences for the deployment and management of Office 365
• Standardize and maintain Office 365 channel management policies
• Define processes and mitigate limitations to ensure projects meet SLA and Compliance metrics
• Assist product groups with feature testing and deployment
• Provide technical documentation for internal publication and assist in high visibility escalations
• Provide technical feedback and advice during Change Advisory Board meetings and collaboration projects

Redmond, WA

• Provide guidance and assistance in scripting, packaging, and patching efforts for SCCM and Intune deployments
• Onboard new team members with standard practices, and provide training on new features and changes
• Update documentation to support new features and processes as they become available
• Work with product groups to clarify packaging and deployment requirements
• Develop advanced customization scripts for complex installation scenarios
• Capture and present SLA/KPI metrics for MBR/QBR sessions

Redmond, WA

• Provide guidance and assitance in scripting, packaging, and patching efforts for SCCM deployments
• Onboard new team members with standard practices, and provide training on new features and changes
• Develop advanced customization scripts for complex installation scenarios
• Create templates for re-occurring 3rd party updates to streamline packaging efforts and reduce SLA deadlines

Portland, OR

• Provide guidance on SCCM deployments and configuration strategies
• Design and maintain App-V virtualization sequences
• Perform network security application evaluation for new applications, using Wireshark and DMZ environments
• Assist in SSRS reporting and investigate deployment issues

Redmond, WA

• Create custom Application Packages, Configuration Baselines, and App-V sequences for internal and external customers through SCCM
• Monitor client health and compliance for internal and external customers
• Maintain patches and updates for internal and retail customers, using SCCM and WSUS
• Build and maintain Operating System Deployment images and workflows
• Build custom test scenarios and validation checklists for internal test teams

Redmond, WA

• Create custom Application Packages, Configuration Baselines, and App-V sequences for internal and external customers through SCCM
• Monitor client health and compliance for internal and external customers
• Maintain patches and updates for internal and retail customers, using SCCM and WSUS
• Build custom test scenarios and validation checklists for internal test teams

Redmond, WA

• Provide T2 technical escalation support to external customers for software installations, configuration compliance, and client health
• Provide internal UAT for SCCM packaging and test team to minimize customer impact
• Investigate trending issues and assist packaging and test team with Root CauseAnalysis and remediation