Eric L. Email & Phone Number

Results-oriented and dynamic medical office manager with a demonstrated history of success in enhancing operational efficiency and patient satisfaction. Experienced in strategic planning, team building, and innovative wellness programming, leading to exceptional client retention and consistent business growth.Specialties: Project Management,Business Operations,Relationship Management,Team Leadership,Customer Service,Process Improvement,Budgeting,Conflict Resolution,Financial Reporting,Client Recruitment & Retention,Payroll Administration,Marketing ManagementKey Accomplishments: On track to double monthly production rate in 2024 vs 2023 through continuous improvement initiatives at Heartland Dental Developed and managed annual fitness budgets. Increased sessions delivered by 141% within one year at Northwestern Medicine Heath & Fitness(NMHF) Achieved 90% plus NPS fitness staff and quality metrics. Increased overall facility metrics 10%. Provided coaching and direction to exceed threshold scores as it relates to member and guest satisfaction at NMHF  Designed and implemented an operational infrastructure for new spa services business unit at Good Shepherd Health & Fitness. Attained break-even profitability within 9 months of launch. Increased efficiency and productivity by 40% by designing and leading a new workflow process project between the customer care center and the processing plants at Aramark. Developed sales incentive programs and coached and motivated staff to exceed sales goals and improve club profitability by 10% at Bally Total Fitness. Increased personal training and retail revenues 52% and 73%, respectively. Captured substantial expense savings by cutting labor costs 5% through improved staff selection and training and implementing process improvements to reduce facility expenses 20% annually for the 70,000 square-foot facility at Good Shepherd Health & Fitness.

Listed skills include Customer Service, Training, Leadership, Management, and 18 others.