Communications Analyst
High Point North Carolina
Responsible for supporting and administrating Shoretel VoIP and day to day networking infrastructure for 80 offices in Central and Western NC, totaling over 1600 employees. Design and implement Shoretel solutions to better support the business needs of the company. Evaluate, purchase, configure, support, and optimize all Shoretel equipment including Server, switches, and all phones. Basic understanding of WAN/LAN technologies, wireless LAN controllers/APs, layer 3 routers and other devices as necessary. • Provide tier-1 networking support for over 1600 users• Overall management and administration of company Shoretel VoIP Telecommunications System• Chief engineer in design, installs and implementations of new VoIP office environments, including provider cutover management to ensure maximum uptime of systems and seemless operations• Provide all tiers of Shoretel support for all company users as well as escalated support for IT technicians• Design and implement training courses for phone system users• Plan, suggest, evaluate, and implement new networking projects including Metro E, fiber circuits, and PRI’s.• Vendor management for VoIP and networking systems, providing solutions selection, testing, and on time delivery while ensuring a low cost to the company• Install, configure, and support Cisco networking equipment including L2 & L3 switches, and wireless access points.• Assisted in the design and implementation of corporate data center relocation to co-location facility• Lead implementation engineer for corporate Rightfax Solution• Praised by peers and management alike for my dependability and ability to adapt and learn.
