Eric Lyon Email & Phone Number

Greensboro, North Carolina, United States

• As a Cloud Based Support Engineer, I strive to solve problems, design new systems, drive down VoIP cost, and get the most out of each system for my customers.
• Design, implement, and administer the VoIP Netsapiens platform for over 600 customers.
• Design, implement, and administer the FaxBack Fax over IP platform for over 600 customers.
• Configure and troubleshoot paging adapters, and ATA’s.
• Troubleshoot call quality and routing issues with SIP and analog devices.
• Works closely with carriers to ensure timely ports and minimum downtime.

Charlotte, North Carolina Area

Remote support for over 700 customers for various Unified Communication products and services. Troubleshoot WAN, LAN, DHCP, Window server, Shoretel/Mitel server, Shoretel/Mitel switches, and IP phones. Configure Window servers 2012 R2, 2016, and Shoretel switches for server migrations, and upgrades.Basic knowledge of Microsoft CRM. Entering information and.

High Point North Carolina

• Responsible for supporting and administrating Shoretel VoIP and day to day networking infrastructure for 80 offices in Central and Western NC, totaling over 1600 employees. Design and implement Shoretel solutions to.
• Provide tier-1 networking support for over 1600 users
• Overall management and administration of company Shoretel VoIP Telecommunications System
• Chief engineer in design, installs and implementations of new VoIP office environments, including provider cutover management to ensure maximum uptime of systems and seemless operations
• Provide all tiers of Shoretel support for all company users as well as escalated support for IT technicians
• Design and implement training courses for phone system users