Samantha Buggé Email & Phone Number

Denver, CO, US

Greater Denver Area

• Researched and implemented new billing system
• Assisted customers with billing inquiries
• Performed porting operations and projects in a timely fashion according to each customers’ needs and expectations
• Supported sales staff to onboard new customers
• Assisted current customers with expansion
• Edited and distributed marketing materials and newsletters to new and existing customers

 Analyzed current processes in the Local Number Portability (LNP) department to increase efficiency and effectiveness Assisted in the development of Inteliquent's Port-In and Port-Out Portal Maintained accurate records of all telephone numbers porting in and porting out of Inteliquent's inventory Tracked and escalated orders to install service within.

• Developed and refined the skills of the athletes
• Promoted team cohesiveness
• Provided a fun and open learning environment

Boston, MA

• Input game statistics for the 13 men’s and women’s varsity sports teams
• Update player biographies for the athletics website
• Maintain and update the Suffolk Athletics website
• Lend support to any other daily duties required by the athletics department
• Game day operations
• Assist with media coverage of university athletic events

Boston, MA

• Build materials to present new Client Teams to the marketing department
• Pull and analyze data from reports to inform partners about the effectiveness of Client Teams
• Lending support to any other daily duties required by the marketing department
• Plan seminars for associate learning and development

Cambridge, MA

• Deliver proactive and above and beyond customer service resulting in increased repeat sales.
• Liaison between sales and customers to ensure they are prepared for their international student tours.
• Positively impact participant cancellation rate by creating individualized payment plans for families.
• Build personalized promotional materials and presentations for the sales department.

Newton, MA

• Developed and refined the skills of the athletes
• Taught the players to be a team and play as a cohesive unit
• Lead the team to win the league and also make an appearance in the league tournament.

Cambridge, MA

• Ensured patrons receive expert customer service from staff
• Developed and trained staff on product knowledge and exceptional customer service
• Handled any and all customer inquires and issues
• Oversaw and delegated daily tasks to staff
• Managed day-to-day operations of the store to ensure tasks were completed on time and correctly

Stafford, VA

• Developed the skills and talents of up and coming athletes
• Assisted with varsity players
• Led team to a District Championship and an appearance in the Regional Championship.

Ashburn, VA

• Assisted in finding information on leads for potential clients
• Made contact with prospective suite owners
• Responsible for the overall care of owners which entailed inspection of suites
• Event planning duties included drafting an itinerary and proposing event ideas for away game excursions, and various events for suite owners
• Game day operations
• Ensured that all pertinent information (game stats, quotes from players/coaches) was disseminated

Masters, Sports Leadership

Bachelor Of Science (B.S.), Sport And Recreation Management

Activities and Societies: Delta Delta Delta, Gamma Tau, James Madison University Student Officials Association Vice President of Rho.