Samantha Buggé Email & Phone Number

Denver, Co, Us

Denver, Co, Us

Greater Denver Area

• Researched and implemented new billing system• Assisted customers with billing inquiries • Performed porting operations and projects in a timely fashion according to each customers’ needs and expectations• Supported sales staff to onboard new customers• Assisted current customers with expansion• Edited and distributed marketing materials and newsletters to new and existing customers• Provided excellent customer service • Engaged with customers to solve porting, billing, and support issues• Trained new hires to accurately and efficiently perform their daily tasks• Helped to document company processes and procedures for training purposes• Registered customers with The Campaign Registry (TCR) to stay compliant with messaging standards

 Analyzed current processes in the Local Number Portability (LNP) department to increase efficiency and effectiveness Assisted in the development of Inteliquent's Port-In and Port-Out Portal Maintained accurate records of all telephone numbers porting in and porting out of Inteliquent's inventory Tracked and escalated orders to install service within acceptable time frames  Performed research on how to gain access to vendor portals Performed weekly and monthly reports on LNP activity Placed orders in NANPA for customer specific DIDs  Established/maintained active lines of communication between Inteliquent and customers, providing a high level of customer service Conducted interviews for department expansion

• Developed and refined the skills of the athletes • Promoted team cohesiveness• Provided a fun and open learning environment

Boston, Ma

• Input game statistics for the 13 men’s and women’s varsity sports teams• Update player biographies for the athletics website• Maintain and update the Suffolk Athletics website• Lend support to any other daily duties required by the athletics department• Game day operations • Assist with media coverage of university athletic events

Boston, Ma

• Build materials to present new Client Teams to the marketing department• Pull and analyze data from reports to inform partners about the effectiveness of Client Teams• Lending support to any other daily duties required by the marketing department• Plan seminars for associate learning and development

Cambridge, Ma

• Deliver proactive and above and beyond customer service resulting in increased repeat sales.• Liaison between sales and customers to ensure they are prepared for their international student tours.• Positively impact participant cancellation rate by creating individualized payment plans for families.• Build personalized promotional materials and presentations for the sales department.

Newton, Ma

• Developed and refined the skills of the athletes • Taught the players to be a team and play as a cohesive unit • Lead the team to win the league and also make an appearance in the league tournament.

Cambridge, Ma

• Ensured patrons receive expert customer service from staff• Developed and trained staff on product knowledge and exceptional customer service• Handled any and all customer inquires and issues• Oversaw and delegated daily tasks to staff • Managed day-to-day operations of the store to ensure tasks were completed on time and correctly

Stafford, Va

• Developed the skills and talents of up and coming athletes• Assisted with varsity players • Led team to a District Championship and an appearance in the Regional Championship.

Ashburn, Va

• Assisted in finding information on leads for potential clients• Made contact with prospective suite owners• Responsible for the overall care of owners which entailed inspection of suites • Event planning duties included drafting an itinerary and proposing event ideas for away game excursions, and various events for suite owners • Game day operations • Ensured that all pertinent information (game stats, quotes from players/coaches) was disseminated

Masters, Sports Leadership

Bachelor Of Science (B.S.), Sport And Recreation Management

Activities and Societies: Delta Delta Delta, Gamma Tau, James Madison University Student Officials Association Vice President of Rho.