Randy Williams Email & Phone Number

Greensboro, Nc

Greensboro, Nc

Installing U-Verse services including VoIP, HSIA (Internet), TV services. Trained on Fiber installation, Fiber connection on single strand fiber. Work in the field making connections at SAI / xbox, testing feeder cable as needed, installing drop, NID, Inside wiring as needed to support services. Install RG (modem) and other equipment needed to support services ordered. Trained on Direct TV installation, including dish mounting and equipment placement. Interaction with customer, strive to provide top notch customer service.

Greensboro/Winston-Salem, North Carolina Area

Worked as Project Coordinator (PC) for first seven years before being promoted to Manage a team of PC's. As a PC I worked with inter company teams to make sure services were being deployed ascontracted.● As a Manager of a PC team I worked to help meet and exceed monthly goals. Escalating /expeditingboth within the company and with outside vendors as needed to meet the customers desiredinstallation time frames.● PC team coordinated the installation of all kinds of services such as MPLS /VPN, SIP voice, TDMvoice, Dynamic services, along with router and PBX equipment if contracted. Coordination withcustomer, vendors, and WINDSTREAM to schedule activation of services.● Knowledge of circuit design, number portability, toll free number services, IP assignments.Scheduled field tech for equipment installation as needed.

Greensboro/Winston-Salem, North Carolina Area

Worked in supply room as a clerk for 3 years before being promoted to lead clerk.● Promoted to purchasing clerk with responsibility for Home Office staff Telecom needs.● Promoted to Telecom Supervisor, as Telecom Supervisor I provided day to day support for homeoffice staff of about 1,100 employees.● Handled troubles as well as add, move, change request for phones, Audix voice mail, ACD groups.Programmed AT&T system 85, completed x-connects for telephone set installations.● Worked with local and LD providers for required services including advanced routing services.● Generated RFP's for small field office PBX requirements.