Eric Marcin Email and Phone Number

•Partner with recruiters and hiring leaders to complete full life cycle recruiting for multiple divisions, ensuring a smooth and efficient process•Schedule over 50+ interviews weekly, including in-person, travel, and phone interviews, while fostering positive candidate experiences•Conduct background checks, schedule post-offer appointments, and collaborate with HR stakeholders to seamlessly onboard 200+ candidates•Book and handle all travel logistics of candidates •Create and deliver training for all new coordinators•Update existing candidate email communications, creating a consistent and improved candidate experience•Lead Confluence projects to update processes and training material to increase team efficiency in areas such as scheduling interviews and onboarding hires•Work with recruiters to complete resume reviews, talent strategy sessions, and write job postings and offer letters•Connected with travel partners to learn their booking process, then trained recruitment teams on how to book travel for candidates

•Led 7 employees to manage customer support inquiries for 10 social media accounts, serving 500,000+ followers•Assisted in transforming the Social Customer Support team from a 6-member group to a 15+ employee department•Collaborated with Sprinklr engineers and project managers to transition the team from Salesforce to Sprinklr, improving team efficiency •Developed a team "playbook" and created a quality assurance grading system to enhance customer service and satisfaction•Solved escalated customer support inquiries involving disgruntled customers and worked with FanDuel’s Customer Experience Recovery, Fraud, and security teams to ensure the safety of FanDuel customers and employees

•Managed FanDuel Customer Support Twitter handle to provide public relation support for FanDuel’s 10 Twitter accounts and ensure accurate public customer support•Wrote and distributed major issue messaging to all FanDuel followers •Trained, coached, and lead agents to resolve customer inquiries through social media platforms and positively interact with FanDuel users via social media •Worked across various departments at FanDuel to communicate accurate promotion and acquisition campaign information to users to generate revenue across all FanDuel products sites and apps

•Managed 20 on-shift employees, providing coaching and guidance to ensure effective customer support•Served as point person for major site issues and worked with internal teams to resolve all issues•Handled and assisted VIP customer inquiries

•Resolved customer inquiries via live chat, email, and phone to ensure a positive experience on America’s number one sports betting and daily fantasy sports app•Hit daily targeted goals of 50+ contacts and 90% customer satisfaction rating •Directly worked with security and compliance teams to ensure safety of FanDuel's sites and products

•Initiated daily outbound sales strategies via phone and email resulting in increased revenue and thousands of guests safely and efficiently attending Disney’s Youth Programs•Maintained guest profiles through different CRM applications including Siebel, Disney Sales & PlanEars allowing our Sales team to maintain our group return rate•Supported the sales process through program-related research and various projects•Worked cross-functionally with internal Walt Disney Company departments to plan, organize, and finalize 300 youth group trips to Walt Disney World

•Delivered first class customer service to hundreds of guests daily allowing for the manufacturing of magical moments•Operated over ten different water attractions at Walt Disney World’s Blizzard Beach Water Park which resulted in increased efficiency and enhanced guests’ experiences •Collaborated in handling day-to-day operations of Hollywood Studios Toy Story Mania Attraction that in turn allowed our team to hit our target guest carry number of 1,700+ guests per hour

•Facilitated the daily operations of a NCAA Division 1 Athletic facility with the main floor measuring 200' x 300' with a ceiling height of 98 feet and in turn created a state of the art athletic environment for our athletes and facility members •Designed, formulated, and directed 20+ events ranging from NCAA Division 1 athletic competitions to statewide charity fundraisers that allowed the University to host events at the facility of up to 5,000 attendees

•Maintained daily correspondences with fifty-plus park districts in the Chicagoland thus allowing our team to effectively work with our third-party partners to achieve all parties’ goals and objectives •Developed and executed 100+ summer camps that created opportunities for youth aging from kindergarten to the twelfth grade to enhance their athletic, cognitive, and social-emotional skills•Implemented Chicago White Sox events and promotional marketing campaigns that allowed for the Bulls/Sox Training Academy and Chicago White Sox to enhance its brand

•Orchestrated sale calls to sell ticket and food/beverage packages to our fans and consumers •Conducted market research and analyzed consumer trends to discover new market niches to sell products to and create new fan bases •Consulted, collaborated, and worked with the teams marketing, operations, corporate partnership, and promotions team to effectively promote and complete all game day objectives

•Completed market research that allowed for the creation of new brand campaigns to help spark the SPORTalk start-up app •Created, implemented, and led the SPORTalk team on a new marketing campaign to help increase the apps daily users numbers •Trained and delegated tasks to six team members on how to increase the SPORTalk brand and name