Eric M. Email & Phone Number

Durham, NC, US

Morrisville, North Carolina, United States

- Spearheaded multiple projects to set up different teams with new Jira projects- Became B2C Salesforce expert, able to communicate easily between technical and end user teams- Initiated the creation of a new IT Help Center portal to be used company-wide, consolidating all the various ways of submitting requests to different IT teams to one central.

Morrisville, North Carolina, United States

- Elevated to leader of the Sales Support team- Revitalized Internal Service Request process and provided constant support to over 30 sales reps- Closely monitored backlog of requests and came up with solutions to help reduce recurring issues- Played a key role in implementing a new territory management system- Earned a company-wide quarterly "Get Stuff.

Morrisville, North Carolina, United States

- Worked with the Finance team to extract and organize data during an acquisition- Worked with the Sales Operations team to help resolve service requests

Madison, Wisconsin Area

Moka is a coffee shop that prides itself on exemplary customer service and a fast drive thru. As the only store out of 8 locations without an assistant manager I was required to handle every aspect of daily operations. This included weekly staff schedules and emails, ordering products for the store, promotional ideas, holding my 10-12 employees up to our.

La Crosse, Wisconsin Area

I was the weekday opener for a year, getting to work before 5 and getting the store ready for the day. I learned the art of customer service and excelled in my role, forging meaningful relationships with customers and setting the standard for work ethic and speed of service for our store.

During my time as a college student-athlete, I learned the important skill of time management. UWL has one of the most prestigious track & field programs in the nation and so naturally it demands immense amounts of time and effort to be a part of this exclusive group. As a member of the team all 4 years, I learned how to push myself individually towards.

Clean the warehouse, pack/load/clean trucks, and move furniture. I often worked continuously doing hard physical labor for extended periods of time while constantly interacting with customers to make sure their needs were being met satisfactorily. I experienced many different working conditions throughout my time here, some more demanding than others, but.

Create/edit maps to certain specifications. I was a member of a group that split up the work to create multiple maps at once. There was a lot of leeway given as far as what the maps should look like so good communication within the group was essential to create finished products that all looked similar.

Restock, work registers, handle customers. On weekends of home Packer games, the store became immensely busy, to the point where it could be difficult to walk, for hours at a time. Regular restock duties and customer needs still had to be addressed in a satisfactory and timely fashion despite being in such a stressful work environment.

Master Of Science (M.S.), Environmental Management And Sustainability

Activities and Societies: Student Representative

Master Of Science (M.S.), Environmental Management And Sustainability

Activities and Societies: Student Representative

Bachelor Of Science (Bs), Biology - Environmental Science

Activities and Societies: Track & Field, Cross Country