Eric M. Email & Phone Number

Greater New York City Area

Research Innovation Group● Participate in Marketing and Sales projects as a photonics product / technology specialist.● Provide technical support on our products to OEM customers, distributors, end users, and internal Sales / Marketing staff. This includes troubleshooting, product selection, data analysis, measurements, system design recommendations and feedback.● Assist with product improvements and future roadmap development based on market feedback.● Collect market data for relevant market segments and develop market penetration strategies with cross-functional teams.● Staff trade shows and industry conferences in order to represent Hamamatsu, build relationships with industry experts and gather insight on market trends.● Attend technical conferences or educational short courses, digest the material and train others in Sales, Marketing and Technology. ● Assist with training of new technical marketing and sales staff.Energetiq Technology Inc.- Acquired by Hamamatsu in October 2017● Lead interdepartmental team in integration of Energetiq Technology Inc, into Hamamatsu marketing and sales processes.● Identify new markets/industries for potential revenue growth. ● Act as Energetiq Technology product specialist for Hamamatsu, supporting OEM customers, distributors, end users, and Company Sales / Marketing staff. ● Create status reports for upper management, summarizing status of leads, current opportunities, and sales forecasts.NPS Team - Net Promoter Score Survey Team● Overall goal of NPS Team is to improve/modify internal processes as a result of customer survey feedback.● Responsible for following up on customer survey concerns with company marketing team technical staff.● Communicate concern trends to Sales team.● Establish root causes of concerns and help create improvement initiatives.

Greater New York City Area

● Responsible for analysis and resolution of nation-wide customer impacting faults in the Verizon Wireless data and voice network. ● Drive service impairments to resolution by engaging internal and external parties such as Cell Technicians, Maintenance Engineers, and/or equipment vendors and service providers outside of Verizon Wireless.● Troubleshoot and resolve service impairments related to; network hardware and software faults, roaming, translations, data and voice network elements. ● Correlate customer complaints with network element or device performance.● Effectively communicate to customers the troubleshooting steps, progress, and resolution of reported trouble.Enterprise Team● Sub-group of the NRB responsible for providing support on issues reported by major accounts holders. ● 1 of 5 technicians out of 100+ selected to Enterprise team after demonstrated proficiency in data problem-types.● Troubleshoot networking issues on M2M, data-only, telemetry and MPN business devices.Home Fusion Team● Sub-group of NRB considered as leads and device experts for problem types related to Home Fusion line of devices.● Lead the Network Repair Bureau with any major updates, outages, or communication related to Home Fusion devices.SKILLS● Adept knowledge of VZW network architecture, including 1x/3G, LTE, VoLTE, IMS, V4B, Enterprise.● Working knowledge of troubleshooting VoLTE network (IMS Core elements, TAS, SCG, I- P- and S-CSCF, SR/SBC, ENUM )● Strong knowledge of 1x/3G/LTE network call flows for Voice/Data, and the corresponding protocols including SS7, SIP, GTPV2, DIAMETER, DNS, RTP. ● Highly experienced with Enterprise solutions and MPN network architecture. ● Sound knowledge of OSI 7 Layer Model, DNS, DHCP, TFTP. ● Packet analyzation (Wireshark, NetScout).

Greater New York City Area

● Provide first line of end user technical support for over 100 faculty, staff, and student users.● Identify, diagnose, and resolve technical issues promptly and effectively for end user equipment.● Develop technical documentation for internal company knowledge base.● Manage service calls and requests via a web-based helpdesk ticket monitoring system.● Configure Macs, PCs, and mobile devices with necessary software, network access, and security protocols.● Serve as liaison between IT office and external technical support vendors via email, by phone, and in person.

Bachelor Of Science (Bs), Electrical/Computer Engineering

Associate'S Degree, Engineering Science