Eric M. Email & Phone Number

Houston, TX, US

Supervise a team of eight individuals, including two direct reports, overseeing their day-to-day activities and performance.Schedule and conduct coaching and development sessions to enhance team members' skills and performance.Create and maintain knowledge base articles to ensure the availability of up-to-date information for agents.Update and refine the.

United States

• Provided exceptional technical support to customers via phone, email, and chat, addressing inquiries promptly.
• Demonstrated strong product knowledge and technical expertise to resolve complex problems efficiently.
• Managed customer escalations with efficiency to ensure timely and satisfactory resolutions for high customer satisfaction.

United States

Assisted new customers in utilizing Textura, a cloud-based solution that streamlines and automates processes to accelerate payment, mitigate risk, and improve cash flow.Reported and tracked client issues using support service desk tools (Jira), escalating requests to developers and consultants when necessary.Conducted training for new hires on software.

Phoenix, Arizona Area

Operated autonomous vehicles prioritizing the safety of passengers, pedestrians, and other vehicles on the road.Monitored vehicle performance, sensor data, and software systems to detect anomalies, malfunctions, or potential safety concerns.Executed manual interventions or took control of the vehicle when necessary to ensure safe operations.Maintained.

Cybersecurity

Full Stack Devlopment

HTML, CSS, JavaScript, TypeScript, React, Agile Methodologies, Accessibility, Figma, Git, Jira