Eric Harris Email & Phone Number

Los Angeles, Ca, Us

San Francisco, California, Us

I am focused on Gusto Pro, our product for Accountants. Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools.

Palo Alto, California, Us

Led product strategy and execution for a 15-person cross-functional scrum team that was responsible for the core investing experience for Wealthfront clients. Launched net-new products and features to improve our existing offerings.A couple of major product launches:- Automated Bond Portfolio, achieving the largest investment account opening day in company history and scaling from $0 to $600M in six months. - Stock Investing product, growing assets from $0 to $100M in four months with 105% month-over-month growth.

Palo Alto, California, Us

My first major project as a product manager was in the Cash Area, where we launched checking features that included a deep integration with a third-party partner, Green Dot. This involved creating a comprehensive customer support plan, achieving high CSAT scores, and ensuring seamless support handoffs.I then transitioned to the Investment Area, focusing on our core investment offerings. A key product launch was the ability to customize portfolios, attracting over $1B in 30 days and growing to represent ~20% of investment assets.

Palo Alto, California, Us

Handled complex tickets and liaised between support and product management. I excelled at identifying client pain points and distilling those insights for our product leads, which contributed to my successful transition to product management.

Palo Alto, California, Us

I joined Wealthfront as a Product Specialist, which is Wealthfront's customer support team. I became an expert on the Wealthfront product while developing a deep empathy for our customers. During my tenure as a product specialist, I answered over 30,000 tickets while providing exceptional service (with a Zendesk client satisfaction rating over 98%).

Buffalo, New York, Us

Managed a team of five employees to exceed internal sales and operational goals, achieving 112% of revenue target, spanning banking, investing, and insurance solutions.

Buffalo, New York, Us

Immediately after completion of the one-year Management Development Program, I was promoted to be an assistant manager of a retail bank branch with eleven staff members. In this role, I helped our clients by offering appropriate banking, investment, and insurance products to improve their financial situations.I achieved 200% to goal of lending sales numbers and I was a top 20% revenue producer in investment/insurance sales within the Baltimore market (over 200 licensed employees).

Buffalo, New York, Us

As a new college graduate, I participated in an intensive one-year program, gaining exposure to various bank departments and honing leadership, management, and communication skills.

Gainesville, Va, Us

Bachelor Of Science (B.S.), Marketing & Finance

Product Management

Education record