IT Professional with broad experience in Software Development, Quality Assurance, Business Analysis, and Project Management. Excellent background in all phases of the SDLC.Results oriented information systems manager with over 20 years of comprehensive expertise in managing projects and technical teams. Demonstrated success in building and motivating domestic and international teams to deliver quality software products and services on time and within budget. Proven ability to build strong relationships with staff and clients using negotiation techniques, persuasion and demonstrated commitment. Technical expertise includes a wide variety of technologies.Specialties• Program & Project Management• Software Development Life Cycle (SDLC)• Critical Success Factors• Strategic Planning• Coaching & Mentoring• Business Planning, Forecasting, & Budgeting• Customer Service, Satisfaction & Retention• Team Building & Training• Business Metric Development & ExecutionSpecialties: An Information Technology Project Management/Business Analyst professional with extensive experience in software development, requirements definition and testing. Recognized as detail-oriented, organized, and committed to positive incremental change. Strong believer in establishing consistent, repeatable processes. Credited with initiating positive process changes. Excellent communication skills.