At ForaCare, I spearhead in-house sales of Remote Patient Monitoring products and services. I present pre-sales product demos and post-sales training in person and via the Zoom application. I provide technical support of ForaCare’s medical device and web-based enterprise RPM software platform. I also author manuals, web application embedded help functionality, and other official corporate policy documentation. At National Veterinary Associates, as Client Success Specialist in Marketing, I provided software training and support for Marketing software roll outs to veterinary hospitals and clinics. I coordinated a project for installation of software tools and assembled and analyzed weekly and monthly metrics reporting on progress of installations and efficacy of tool usage. At EmCentrix, (HR/Workforce Management software firm), I performed client training and support, gathered requirements for custom programming requests – working with development team members to ensure successful delivery of these requests. I also performed UAT for forthcoming software releases. At Fiserv, I managed a blended customer support/call center group. I also managed a client-accessible self-service website, wrote and published client-facing bulletins and alerts and published software to the website using an HTML-like markup language. At EDS I performed embedded desk side support for Fortune 500 clients. I was promoted to Technical Training Manager. For this I devised the curriculum for a sweeping back-office server and end-user PC image solution. I authored a User Training and Reference manual for live training classes that I delivered across the U.S., Latin America, and Australia/New Zealand. Afterward I did Resource Management, Business Analysis, and ultimately Project Management. At Metaphor, Gupta then NAT, I provided technical software support. Also at NAT I developed a technical training program for NAT's client community. This became a new revenue center for the company. I began my career in AP, AR, and Credit/Collections. At Candle Corporation, I transferred into Marketing Business Analysis to extract, analyze, and report Sales and Marketing data for corporate executives. When DB2 data was required, I learned to code in SQL. My DB2/SQL skills prompted a transfer into Candle's MIS group as Assistant DBA and desk side support. There I devised my first technical training program: an internal Computing Tools Forum aimed at the PC end-user community to improve computer literacy across the company to better leverage the technical support staff.