Eric Quah Email & Phone Number

Kuala Lumpur, My

Federal Territory Of Kuala Lumpur, Malaysia

Helping customers on their transformation journeys in Malaysia with a growing direct ServiceNow presence as well as through strengthening the partner ecosystem.

Malaysia

Led an experienced team to engage and collaborate with existing customers in Malaysia on impactful open source use cases while reaching out to potential new customers. Saw a 30% uplift in repeat business within 12 months.

Kuala Lumpur, Malaysia

Provided new levels of business intelligence to customers with the data management, middleware and analytics solutions on Oracle’s cloud platform. Led a local team to increase awareness of the importance of analytics. Increasing the competitiveness of analytics customers significantly.

Focused on growing relationships within the FSI sector, identifying new pain points faced by customers and conceptualizing custom solutions for unique challenges. Oversaw a team working on the end-to-end sales cycle.

Kuala Lumpur, Malaysia

Responsible for helping customers grow with software solutions for collaboration, analytics, and enterprise content management, especially across verticals. I was tasked with managing complex digital transformation projects from scoping to delivery.

Identified a range of use cases for collaboration solutions that resonated with customers and helped them increase revenues by up to 30%. My performance in this space led to added responsibilities for more solutions in the software portfolio.

Worked with customers across ASEAN on enterprise content management implementations. Managed a regional team to help customers maximize their content management investments. My approach helped to increase brand awareness and market penetration significantly during my tenure.

Educated businesses about enterprise content management and software subscription models. Worked with customers across ASEAN to make the most out of the Interwoven portfolio. Introduced a dedicated website and a newsletter to increase regional communications with partners and customers.

Engaged with large enterprises for complex projects that spanned multiple business units, often finding creative solutions to existing problems. Managed project scope, schedules and budgets so that assignments were delivered on time and within budget.

Match-made customers with the IBM software portfolio. I helped to increase brand awareness and market penetration significantly with this role, gaining a promotion to sales manager as a result.

Initial customer engagements to establish pain points and how they could be addressed with CSC services.