Andy Chen
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Andy Chen Email & Phone Number

Manager, Cloud Operations Program Management at ServiceNow – The Enterprise Cloud Company
Location: Chino, California, United States 9 work roles 1 school
1 work email found @servicenow.com 2 phones found area 408 LinkedIn matched
4 data sources Profile completeness 100%

Contact Signals · 1 work email · 2 phones

Work email a****@servicenow.com
Direct phone (408) ***-****
LinkedIn Profile matched
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Current company
ServiceNow – The Enterprise Cloud Company
Role
Manager, Cloud Operations Program Management
Location
Chino, California, United States
Company size
13421 employees

Who is Andy Chen? Overview

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Quick answer

Andy Chen is listed as Manager, Cloud Operations Program Management at ServiceNow – The Enterprise Cloud Company, a company with 13421 employees, based in Chino, California, United States. AeroLeads shows a work email signal at servicenow.com, phone signal with area code 408, and a matched LinkedIn profile for Andy Chen.

Andy Chen previously worked as Manager, Site Reliability Engineering at Servicenow - The Enterprise Cloud Company (Nyse: Now) and Manager, Global Service Engineering at Chinacache (Nasdaq:Ccih). Andy Chen holds Master, Computer, Information And Network Security from Depaul University.

Company email context

Email format at ServiceNow – The Enterprise Cloud Company

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{first}.{last}@servicenow.com
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AeroLeads found 1 current-domain work email signal for Andy Chen. Compare company email patterns before reaching out.

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Profile bio

About Andy Chen

Andy Chen is a Manager, Cloud Operations Program Management at ServiceNow – The Enterprise Cloud Company. He possess expertise in linux, vpn, cisco technologies, windows server, firewalls and 33 more skills. He is proficient in English, Chinese and Taiwanese.

Listed skills include Linux, Vpn, Cisco Technologies, Windows Server, and 34 others.

Current workplace

Andy Chen's current company

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ServiceNow – The Enterprise Cloud Company
Servicenow – The Enterprise Cloud Company
Manager, Cloud Operations Program Management
santa clara, california, united states
Website
servicenow.com
Employees
13421
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9 roles

Andy Chen work experience

A career timeline built from the work history available for this profile.

Manager, Cloud Operations Program Management

Current
Servicenow – The Enterprise Cloud Company

Greater San Diego Area

  • Manage a team which provides project management, PMO and analysis service to 7 teams within Cloud Operations
  • Leverage analysis to drive improvement in monitoring, automation, infrastructure, platform, alert triaging, incident handling, process, change management and team development for Cloud Operations organization
  • Collaborate with team leads, management peers and directors on project development, requirements, workflow, continual process assessment and improvement
  • Served as… Show more
  • Served as PMO to build the project framework and create dashboards for Cloud Operations to improve collaboration and transparency
  • Report project status to stakeholders and gather requirements and feedback
Oct 2015 - Present

Manager, Site Reliability Engineering

Servicenow - The Enterprise Cloud Company (Nyse: Now)

Greater San Diego Area

  • Managed SRE team as part of a global 24/7/365 operation
  • Led the SRE team on incident response, crisis management, external group collaboration and escalations.
  • Collaborated with team leads, management peers and directors on project development, requirements, workflow, continual process assessment and improvement
  • Managed day and swing shifts’ all activities and shift scheduling to ensure shift coverage
  • Built work console for consistent view across SRE teams in different… Show more
  • Built work console for consistent view across SRE teams in different regions
Jan 2014 - Sep 2015

Manager, Global Service Engineering

Chinacache (Nasdaq:Ccih)

Diamond Bar

  • Global service performance optimization & improvement
  • Managed 24 x 7 Global Service System Engineering Team (Tier 1 ~ Tier 3)
  • Infrastructure building and architecture design
  • Managed advanced CDN (Content Delivery Network) configuration team (Linux based)
  • Coordinated projects with Solution Engineering Team and functioned as a consultant for customer solutions
  • Responsible for change management and process improvement
Jun 2013 - Dec 2013

Manager, Global Network Operation Center

Chinacache (Nasdaq:Ccih)

Diamond Bar, CA

  • Built a 24x7 international support team
  • Created SOP and troubleshooting guide
  • Managed global 24/7 customer and technical support team (China & US) (Tier 1 & 2)
  • Defined and improved ticketing process and escalation
  • Responsible for incident management and incident analysis
  • Maintained CDN resource (hardware and network)
Jan 2012 - Jun 2013

System Engineer

Chinacache (Nasdaq:Ccih)

Diamond Bar, CA

  • Award - Best Employee of 2011
  • Provided and carried out CDN solutions to Solution Engineering Team
  • CDN configuration in Linux environment
  • CDN system deployment and Linux server management
  • CDN performance optimization
  • Global network traffic management
Jan 2011 - Jan 2012

Technical Support

Kwuan Gi Corporation

Taipei, Taiwan

Jan 2004 - Jul 2004

Network Administrator

Chung Shing Junior High School

Taiwan

Jun 2001 - Jul 2003
Team & coworkers

Colleagues at ServiceNow – The Enterprise Cloud Company

Other employees you can reach at servicenow.com. View company contacts for 13421 employees →

RD Robert Drabik Robert Drabik Colleague at Servicenow – The Enterprise Cloud Company San Diego, California, United States, United States View → EA Ed Adams Ed Adams Colleague at Servicenow – The Enterprise Cloud Company San Antonio, Texas Metropolitan Area, United States, United States View → JZ Jessica Zhivotovsky Jessica Zhivotovsky Colleague at Servicenow – The Enterprise Cloud Company Denver, Colorado, United States, United States View → RR Rishi Raj Rishi Raj Colleague at Servicenow – The Enterprise Cloud Company Hyderabad, Telangana, India, India View → CS Chris Spangler Chris Spangler Colleague at Servicenow – The Enterprise Cloud Company Millersville, Maryland, United States, United States View → BS Brad Schmerbeck, Cissp Brad Schmerbeck, Cissp Colleague at Servicenow – The Enterprise Cloud Company Austin, Texas, United States, United States View → MY Michael Yeack Michael Yeack Colleague at Servicenow – The Enterprise Cloud Company Santa Monica, California, United States, United States View → MZ Martin Zavaleta Pmp®Csm® Martin Zavaleta Pmp®Csm® Colleague at Servicenow – The Enterprise Cloud Company Fairfax, Virginia, United States, United States View → QC Qing Chen Qing Chen Colleague at Servicenow – The Enterprise Cloud Company Costa Mesa, California, United States, United States View → JY Jing Yang Jing Yang Colleague at Servicenow – The Enterprise Cloud Company San Francisco Bay Area, United States, United States View →
1 education record

Andy Chen education

FAQ

Frequently asked questions about Andy Chen

Quick answers generated from the profile data available on this page.

What company does Andy Chen work for?

Andy Chen works for ServiceNow – The Enterprise Cloud Company.

What is Andy Chen's role at ServiceNow – The Enterprise Cloud Company?

Andy Chen is listed as Manager, Cloud Operations Program Management at ServiceNow – The Enterprise Cloud Company.

What is Andy Chen's email address?

AeroLeads has found 1 work email signal at @servicenow.com for Andy Chen at ServiceNow – The Enterprise Cloud Company.

What is Andy Chen's phone number?

AeroLeads has found 2 phone signal(s) with area code 408 for Andy Chen at ServiceNow – The Enterprise Cloud Company.

Where is Andy Chen based?

Andy Chen is based in Chino, California, United States while working with ServiceNow – The Enterprise Cloud Company.

What companies has Andy Chen worked for?

Andy Chen has worked for Servicenow – The Enterprise Cloud Company, Servicenow - The Enterprise Cloud Company (Nyse: Now), Chinacache (Nasdaq:Ccih), Cardiac Diagnostics Inc, and Kwuan Gi Corporation.

Who are Andy Chen's colleagues at ServiceNow – The Enterprise Cloud Company?

Andy Chen's colleagues at ServiceNow – The Enterprise Cloud Company include Robert Drabik, Ed Adams, Jessica Zhivotovsky, Rishi Raj, and Chris Spangler.

How can I contact Andy Chen?

You can use AeroLeads to view verified contact signals for Andy Chen at ServiceNow – The Enterprise Cloud Company, including work email, phone, and LinkedIn data when available.

What schools did Andy Chen attend?

Andy Chen holds Master, Computer, Information And Network Security from Depaul University.

What skills is Andy Chen known for?

Andy Chen is listed with skills including Linux, Vpn, Cisco Technologies, Windows Server, Firewalls, Hardware, Incident Management, and Active Directory.

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