Eric R. Bower Email & Phone Number

Lake Forest, Il, Us

Illinois, United States

Illinois

Greater Chicago Area & Northwest Indiana

Greater Chicago Area

Corporate Trainer

Wisconsin And Illinois

Merchant Services Sales Consultant

Greater Chicago Area

Greater Chicago Area

`• Actively sold a suite of payment processing products and services to local business owners with the goal of deepening the Bank of America Merchant Services relationship• Responsible for identifying business banking merchant prospects that process between 5MM to 50MM yearly• Responsible for merchant RFP requests with bank partners as well as group presentation of merchant proposals• Developed partnerships with Bank of America/Merrill Lynch brokers to prospect new opportunities and build sales pipeline• Weekly cold calling of prospective PAV and CAV opportunities as well as green grass prospects• Responsible for generating sales opportunities cross-selling to existing customer base as well as third party referrals.• Responsible for prospecting external sources such as association relationships, centers of influence and vendor relationships• Created, maintained and managed a pipeline of accounts within the SalesForce.com management tool• Maintained 90% of Total Rolling Revenue goal from January 2013 through October 2013• Attained 177% to goal of Total POS Revenue from January 2013 through October 2013

Hagerstown, Md & Elmhurst, Il

• Achieved Bonus in each year in my role by retaining accounts and cross selling opportunities• Measured annually on overall portfolio profitability and customer retention• Identified cross-sales opportunities within existing portfolio• Present, pursue, negotiate and issue proposals, contracts and process sales related documents• Establish and maintain account relationships within and assigned yearly portfolio• Perform business reviews to identify and recommend processing improvements and operational efficiencies designed to lower processing costs while improving overall service levels• Conducted training web seminars on internal support systems• Managed through radical corporate changes to process as the BAMS business model, systems and structures were formed, developed and ultimately defined• Selected to migrate from First Data Services to newly formed BAMS equity alliance in July 2009

Hagerstown, Md

• Promoted to Relationship Manager in July 2008• Conducted extensive research to make product and processing recommendations and present service solutions to merchants• Provided inbound and outbound telephone support to account executives to assist with the activations of accounts and migration of accounts to alternative platforms for improved functionality• Submitted trouble reports, escalated process issues and handled any back office related tasks• Acted as internal and external contact for escalated inquiries from sales associates and sales management divisions• Attended ongoing training seminars related to professional, leadership and personal development, utilized materials and assimilated new information into daily routines

Orlando, Florida Area

• Attended professional Home Inspection Training School – Inspection Training Associates• Trained by ASHI (American Society of Home Inspectors) and NACHI (National Association of Certified Home Inspectors) certified instructors• Performed professional inspections throughout the State of Florida as an incorporated and insured business entity

Maitland, Fl

Service Engineer• Completed six month on-the-job training course for Service Engineer requirements• Responsible for managing in-bound service calls both individually and as a group and dispatching engineer for a service call if required • Managed proprietary help center both individually and as a group• Coordinated fault monitoring with both U.S. based helpdesk and U.K. based developers• Responsible for onsite routine maintenance of equipment and software updates• Responsible for installation of new POS equipment site setup and training of front-of-house staff and management staff• Assisted in the rollout of new product development and upgrade strategy, implementation and follow through for a 100 + site state wide campaign• Worked directly with third party integrators for VPN setup, IP mapping, remote customer support or managed network implementation• Responsible for debugging of newly released software and hardware• Attending special U.K. based training on new product release and setup strategiesMarketing• Designed online website marketing strategy to coordinate with print media• Assisted with marketing focus groups; what is working and not working in the field• Assisted in the development of a company wide marketing strategy that would streamline both the U.S. and U.K branded products• Co-designed U.S. website to reflect product focus and target marketSales/Training• Trained sales representatives on all aspects of current and future hardware and software development• Trained sales representatives on basic sales techniques and how they relate to relevant products• Assisted sales representatives with in-house and outside cold calling techniques• Assisted with the hiring and interview process of new sales representatives• Assisted with sales focus groups; what is working and not working in the field

Bachelor Of Arts (B.A.), Criminal Justice/Police Science

Activities and Societies: Plattsburgh State Rugby Club - Match Secretary I focuses on the Social Sciences with an emphasis on Criminal.

Associate Of Science (A.S.), Physical Sciences

Activities and Societies: Math Lab - Assistant My focus was on Applied Sciences.