Eric R. Bower Email & Phone Number

Lake Forest, IL, US

Illinois, United States

Illinois

Greater Chicago Area & Northwest Indiana

Greater Chicago Area

Corporate Trainer

Wisconsin And Illinois

Merchant Services Sales Consultant

Greater Chicago Area

Greater Chicago Area

• `
• Actively sold a suite of payment processing products and services to local business owners with the goal of deepening the Bank of America Merchant Services relationship
• Responsible for identifying business banking merchant prospects that process between 5MM to 50MM yearly
• Responsible for merchant RFP requests with bank partners as well as group presentation of merchant proposals
• Developed partnerships with Bank of America/Merrill Lynch brokers to prospect new opportunities and build sales pipeline
• Weekly cold calling of prospective PAV and CAV opportunities as well as green grass prospects

Hagerstown, MD & Elmhurst, IL

• Achieved Bonus in each year in my role by retaining accounts and cross selling opportunities
• Measured annually on overall portfolio profitability and customer retention
• Identified cross-sales opportunities within existing portfolio
• Present, pursue, negotiate and issue proposals, contracts and process sales related documents
• Establish and maintain account relationships within and assigned yearly portfolio
• Perform business reviews to identify and recommend processing improvements and operational efficiencies designed to lower processing costs while improving overall service levels

Hagerstown, MD

• Promoted to Relationship Manager in July 2008
• Conducted extensive research to make product and processing recommendations and present service solutions to merchants
• Provided inbound and outbound telephone support to account executives to assist with the activations of accounts and migration of accounts to alternative platforms for improved functionality
• Submitted trouble reports, escalated process issues and handled any back office related tasks
• Acted as internal and external contact for escalated inquiries from sales associates and sales management divisions
• Attended ongoing training seminars related to professional, leadership and personal development, utilized materials and assimilated new information into daily routines

Orlando, Florida Area

• Attended professional Home Inspection Training School – Inspection Training Associates
• Trained by ASHI (American Society of Home Inspectors) and NACHI (National Association of Certified Home Inspectors) certified instructors
• Performed professional inspections throughout the State of Florida as an incorporated and insured business entity

Maitland, FL

• Service Engineer
• Completed six month on-the-job training course for Service Engineer requirements
• Responsible for managing in-bound service calls both individually and as a group and dispatching engineer for a service call if required
• Managed proprietary help center both individually and as a group
• Coordinated fault monitoring with both U.S. based helpdesk and U.K. based developers
• Responsible for onsite routine maintenance of equipment and software updates

Bachelor Of Arts (B.A.), Criminal Justice/Police Science

Activities and Societies: Plattsburgh State Rugby Club - Match Secretary I focuses on the Social Sciences with an emphasis on Criminal.

Associate Of Science (A.S.), Physical Sciences

Activities and Societies: Math Lab - Assistant My focus was on Applied Sciences.