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Strategic and innovative leader with extensive experience in business leadership roles across operations, finance risk management, compliance, change management, and technology. Passionate about customer value and service, achieved through an inclusive and collaborative approach. Focuses on outcomes driven out of a clear mission, with a vision and associated strategy and plan. Measurable and exceptional results are consistently delivered. Enablement through building, developing and promoting talent.
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Director Customer ExperienceCiscoBoston, Ma, Us -
Founder & Board MemberAutonomous Open Innovation Oct 2021 - PresentLuxembourg, LuxembourgProvide tech innovators support with the journey from ideation to Series A Funding.Developed a tool to accelerate start-up evaluations using a rating system.Support founders and leaders with introductions and their pitches for funding.
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Founder & Board MemberBoston Blockchain Association (Bba) Jan 2019 - PresentGreater Boston AreaFounder who has held multiple Executive Office roles and serves as the Treasurer.Contribute to building and sustaining an ecosystem that drives innovation and economic growth. -
Director Customer ExperienceCisco Sep 2021 - PresentBoston, Massachusetts, United StatesLead Customer Experience on this Fortune 6 and Top 25 Health Care company.Partner with Sales to deliver on our promise and drive CSAT and NPS results. Develop the strategy and lead the delivery, adoption, project and program teams and solutions.Focus on modernizing the platform to support a digital first strategy.
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Customer Success ExecutiveCisco Dec 2019 - Aug 2021Greater Boston AreaDevelop and lead the adoption strategy working with our Partners, Product and Engineering Teams.Define measurable outcomes, deliver against these and communicate the results. Engage with customer executives and their teams to deliver value.
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PartnerNewport Board Group Nov 2018 - Nov 2019Greater Boston AreaProvide CEO and C-Suite support with growth and transitions. Define and implement solutions to increase company value.Support companies with transactions. -
Country And State Digital Acceleration Program LeaderCisco Sep 2017 - Oct 2018Zurich, London And BostonIdentify, co-fund and lead projects based on Public Private Partnerships with academia, government and industry. Support the areas of greatest need, including education, health care and public services.Develop and deliver innovative projects and programs.
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Global Client Services ExecutiveCisco Aug 2015 - Aug 2017Zürich, London And New YorkDefined the sales strategy and led this complex, global strategic account.Responsible for the success of the account leading sales, services, product and engineering.Established executive relationships to rebuild the account.Developed sales pursuits, responded to RFP's and delivered customer pitchesMade the full portfolio available including Cloud, Security, Networking, Observability and Automation.
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Advisor And Transformation LeaderConsultant, Board Advisor And Director 2010 - 2015London, United Kingdom; Switzerland; LuxembourgTurned-around a Fund Reporting Business including acquisition of the Partner and market leading Software solution.Integrated customer, product, and service teams to deliver exceptional customer experience and value.Grew the institutional business through increased communication, executive leadership and delivering value.Transformed a London, UK based Neurology Foundation using a value-based and partnership strategy.Advisor and investor in emerging tech and health care companies.
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Country & Practice Leader, Partner And Member Of The Advisory Services Leadership TeamErnst & Young 2006 - 2010Geneva And Zurich, SwitzerlandCreated, proposed and implemented a strategy to create a 30 person Performance Improvement, HR Organization, Supply Chain; Technology, Operations and Customer Transformation and Post-Merger Integration Advisory Services practice. Recruited teams and individuals, developed clients and key accounts, won and delivered business in the Financial Services, Pharmaceutical, Consumer Goods, High Tech, Biotech and Med-Tech sectors. -
Vice President - International Information Technology ManagerCapital Group Europe | American Funds 1999 - 2006Geneva, Switzerland And London, United KingdomTransformed the non-US technology group during a period of accelerated growth in Assets under management Defined and implemented a globally integrated technology team with regional and global shared services. Non-US Technology Leader working with Investment Managers and Analysts, Partners, Middle and Back Offices.Delivered operational improvements and implemented planning and budgeting using scorecards and KPI's. Generating cost savings and improved service levels through a… Show more Transformed the non-US technology group during a period of accelerated growth in Assets under management Defined and implemented a globally integrated technology team with regional and global shared services. Non-US Technology Leader working with Investment Managers and Analysts, Partners, Middle and Back Offices.Delivered operational improvements and implemented planning and budgeting using scorecards and KPI's. Generating cost savings and improved service levels through a global IT purchasing and vendor management model. Reduced operational risk and assured 7x24 operations with a global DR-BCP program. Show less -
Partner And Advisory Services LeaderKpmg 1996 - 1999LuxembourgCreated and led the Annual Luxembourg Investment Funds Benchmarking Survey. Proposed, won and led technology and regulatory transformation projects. Lead Partner involved in creating the Investment Management Services Network.Led and developed several international Financial Services Customers. -
Consultant And Founder AssociateKpmg 1988 - 1996LuxembourgLed technology and operations advisory and process improvement projects with a focus on streamlining processes, risk management and compliance and the effective use of technology. Delivery leader and then client leader for tier 1 account.
Eric Roux Skills
Eric Roux Education Details
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Iese And HarvardValue Creation Through Effective Boards
Frequently Asked Questions about Eric Roux
What company does Eric Roux work for?
Eric Roux works for Cisco
What is Eric Roux's role at the current company?
Eric Roux's current role is Director Customer Experience.
What is Eric Roux's email address?
Eric Roux's email address is er****@****ewin.ch
What schools did Eric Roux attend?
Eric Roux attended Iese And Harvard, Thunderbird School Of Global Management, Colorado College.
What are some of Eric Roux's interests?
Eric Roux has interest in Health.
What skills is Eric Roux known for?
Eric Roux has skills like Strategy, Change Management, Management, Mergers And Acquisitions, Management Consulting, Start Ups, Business Strategy, Finance, Risk Management, Financial Services, Due Diligence, Banking.
Who are Eric Roux's colleagues?
Eric Roux's colleagues are Paul Nishimura, Rakesh Reddy T, Jessica Dedeco, Andrew Hagar, Hoang Long Nguyen, Kaushik Satpute, Krishna Prudhvi Krishna Prudhvi.
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Eric Roux
Medical Device Commercial Leader & Market Creator With Over 25 Years In Surgical, Med Tech, & Disruptive TechnologiesGreater Boston1utah.gov1 (801) 5XXXXXXX
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6gmail.com, jarproductions.com, aol.com, jeanannryanproductions.com, jeanannryanproductions.com, upta.org
3 +190172XXXXX
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4yahoo.com, yahoo.com, genzyme.com, agenusbio.com
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