Eric Stuck Email & Phone Number

Chicago, Illinois

Chicago, Illinois

Greater Chicago Area

Lead team of 3-6 IT professionals in deploying resources to enterprise customersManage deployment schedule to ensure minimum down timeTroubleshoot deployment related problems and create trouble tickets for complex issues

Greater Chicago Area

Design and test procedures for assembling and deploying desktop computersOversee assembly and deployment of computers for enterprise customersDisassemble and reassemble computers during corporate movesTroubleshoot desktop and laptop deployment issues

Greater Chicago Area

Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders, refunds, or exchanges.

Chicago, IL

 Build and manage Roll: brand in Chicago area using events, social media, and riding club  Hire, train, and oversee successful sales and service team  Use financial tools to monitor store growth and make necessary adjustments  Monitor inventory levels, adjust order points, and generate orders for required items Create luxury custom bicycles for.

Chicago, IL

Complete store operational requirements by scheduling and assigning employees; following up on work results; Orienting, and training employees; Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; Markets merchandise by studying advertising, sales promotion, and display.

• Increase/maintain product knowledge
• Manage store inventory
• Match customer's current and future needs to their perfect bicycle
• Promoted from Sales Associate to Salesman in first summer

Greater Chicago Area

Share the benefits of Strava with athletes in the Chicago area

• Member of four person bicycle expedition from South Africa to Egypt
• Biked across South Africa, Namibia, Botswana, Zambia, Malawi, Tanzania, Kenya, Ethiopia
• Responsible for website content production and editing
• Organized and collected data for collaborative projects with classrooms
• Corresponded with classrooms weekly via e-mail

Chicago, IL

• Manage technological resources for RTW - Chicago office
• Provide support and solutions to CPS partner classrooms
• Collect, edit, and publish weekly journal updates from expedition team

• Member of six person crew on sailboat journey from Tahiti to Turkey
• Crossed Pacific Ocean, Indian Ocean, Coral Sea, Red Sea, and Med
• Responsible for website content production and editing
• Organized and collected data for collaborative projects with classrooms

• Manage boat repairs, and facility resources
• Manage team of three instructors
• Teach 15-20 students aged 12-16 how to sail during two week camps

• Manage member database, Exchange Server, Active Directory, data backups
• Windows Server 2003, Windows XP, HP printers, network security
• Write technical documentation on procedures and practices
• Organize technical assets at events
• Projects included installing firewall, webmail access, and VPN

• Lead group of fellow Consultant Leaders that each in turn mentored a group of student consultants
• Gather and analyze data to ensure high quality service
• Provided IT support to students, faculty, and staff for all university technologies

• Assist in marketing activities for group
• Redesign and update web pages, and customer communication
• Develop user feedback system
• Assist in hardware and software updates on Intel® RAS servers

• Mentor group of consultants
• Consultants provided technical support to all faculty, staff, and students
• Test new technologies, develop practices and procedures, and create documentation for both internal and end user use

Education record

Computer Engineering

Activities and Societies: Northwestern University Sailing Team