Eric Tipton Email & Phone Number

Former Senior Business Systems Technician II at Windstream Communications providing voice and data solutions in the Greater Birmingham Area. My role as a BST II required performing network equipment installation and maintenance at various customer locations in order to provide a complete communications/internet solution tailored to suit the customer's specific communication needs including : analog lines (POTS), PRI, ISDN, SIP, and other resources needed for voice, internet, & networking solutions Attended Jacksonville State University, and The University of Alabama at Birmingham. Computer Science/IS, complex data networking, network security protocols, etc. were highly focused on and researched prior to accepting a position with Windstream. I continued my studies utilizing Windstream offerings for furthering education, and I obtained several certifications throughout my 18 years with Alltel/Windstream in efforts to stay current with the ever-changing field of Voice over IP (VoIP) and Internet based technologies as well as the equipment (mainly Cisco routers, switches, etc.) providing Wireless, T1, Metro-E, MPLS, VPN, SD/WAN, and many other methods of transport and redundancy for reliable network performance.Networking knowledge and experience includes:Understanding of the OSI networking model.Network Monitoring.WAN/MAN/LAN technologies for office interconnectivity.Firewall experience.Microsoft based networking technologies such as DNS, WINS, DHCP, SMTP, HTTP, and FTP.Network setup, administration and monitoring using concepts of SNMP, IPSec, VLANS, IDS.Cisco routers, switches and IOS.Attended CCNA, CCNPMaintain network security authentication including telephony security, application security, anti-virus, user authentication, etc.Installing, troubleshooting, repairing, and supporting network, server, computer, phone system, and printer hardware.Windows through to version 10 on workstations and laptops.Inventory Management24/7 on-call

Listed skills include Wireless Technologies, Voice Over Ip, Internet Protocol Suite, Lan Wan, and 46 others.