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Over 24 years managing processes, projects, and people to provide a spectacular customer experience. I excel at planning & executing organizational goals through every level and department and have proven myself as an operational innovator, successful multi-tasker, and effective collaborator.• Planning, procuring and implementing multiple systems to improve customer service through efficiency company-wide• Extensive experience in coordination of numerous work streams and vendors• Customer product development and project management• Value chain analysis, improvement planning, implementation, and training• Team communication & collaboration tools with empowering leadership• Customer experience champion at multiple venues
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Director, Performing Arts CenterFraser Performing Arts Center Mar 2017 - Dec 2018Greater Detroit Area• Developed and implemented new processes to better utilize equipment, increase safety, and reduce waste• Improved guest experience through employee and volunteer training, cleanliness, signage, patron flow, and as a visible presence during events• Responsible for financial health of venue through the management of expenditures, vendor relations, ticketing, rental agreements, and contract negotiation• Onsite rep for a $250,000 capital renovation to 750 seat theater space and reoccurring safety/maintenance inspections by outside contractors• Design and implement all technical needs of an event/performance including sound, lights, video, and set construction
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Project Manager & Strategic Planning ConsultantGrowth Strategies Global Llc Mar 2015 - Nov 2016Greater Detroit Area• Working with executive teams to compile S.W.O.T analysis and generate annual strategic goals with specific action plans for effective strategy execution.• Managing a memoir publishing process, distilling the publishing contract, product info, and creating and updating a detailed task timeline for the author and his editing, creative, and marketing team while participating in the marketing and social media strategy and tactics.• Represent author to third parties and build relationships on his behalf
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Chief Operating & Process OfficerGlw Jan 2010 - Nov 2014Greater Detroit Area• New client project start-up manager varying between 10 and 120 store multi-million dollar annual roll-outs. Clients included Shinola, Lululemon Athletica, Fossil, Five Below, EB Games, Ivivva, Nautica, Soft Surroundings, Coldwater Creek, Williams Sonoma, Everything But Water• Trained and mentored 35 new hires within 24 months by using my designed onboarding process• Created organizational structure with more than 2 dozen role definitions, K.S.A.’s, best practices, and reward/compensation outline for each role• Rebuilt MRP system into ERP system to include a custom user interface, inventory management, smart item number, vendor profiles, and individualized forms• Designed and facilitated bi-annual strategic planning sessions between 9 departments to create action plans, assign champions and hold staff members accountable for completing plans throughout the year -
Director, Project Management & Chief Process OfficerGlw Jan 2005 - Jan 2010Greater Detroit Area• Diversified customers and increased annual sales from $8.7 million to $18.8 million• Performed value chain analysis with workflow mapping to create best practices manual and training for 7 department heads and 60+ employees• Generated 100+ standard operating procedures between 7 departments, 20+ preferred vendors, clients, and client vendors• Project design engineer and manager for 3-5 clients encompassing 120+ store annual build-out and inventory management worth $8.7 million of the company’s $18.8 million total sales revenue -
Project Manager & EngineerGlw Jun 1998 - Jan 2005Greater Detroit Area• Single point of contact for annual startups and ongoing store specific product needs. Included quotes, master schedules, production drawings, and invoicing for clients worth $4.7 million or 54% of annual sales. Clients included: Fossil, Gap, Star Theatre, Electronics Boutique, Nautica, Earl Jeans, Cabela’s• Production drawings, material research, and procurement for project specific store displays, showcases, and millwork• Store environment installation drawings, support documents, logistics coordination, and onsite representative for 60+ retail locations annually• Functioned as I.T. systems support manager including the $150k+ upgrading of the intranet, internet, ERP software, and digital phone system
Eric Vreeland Skills
Frequently Asked Questions about Eric Vreeland
What is Eric Vreeland's role at the current company?
Eric Vreeland's current role is Manager of Facilities & Office Space at NTT Data, Cloud & Security.
What is Eric Vreeland's email address?
Eric Vreeland's email address is er****@****-24.com
What is Eric Vreeland's direct phone number?
Eric Vreeland's direct phone number is +131389*****
What are some of Eric Vreeland's interests?
Eric Vreeland has interest in Sound Design And Engineering, Organizational Improvements, Team Building, Theatrical Performances, Environmental Initiatives, Song Writing And Producing.
What skills is Eric Vreeland known for?
Eric Vreeland has skills like Process Improvement, Team Building, Project Management, Strategic Planning, Business Process, Project Planning, Information Technology, E Commerce, Team Leadership, Vendor Management, Contract Negotiation, Program Management.
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Eric Vreeland
Durham, Nc6peopledatalabs.com, gmail.com, yext.com, avochato.com, layerzero.network, jobrapp.com3 +131099XXXXX
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2mjcpa.com, mjcpa.com
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Eric Vreeland
Greater Boston2raytheon.com, appliedres.com2 +173267XXXXX
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Eric Vreeland
Wilmington, Nc4kramden.org, stlzoo.org, gmail.com, coastallandtrust.org2 +191929XXXXX
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