At Life Actuator we help smart, hard-working people who find themselves limited by [[self-imposed obstacles]] transcend.★ Built from the ground up: A unique online program within an interactive, engaging, and entertaining environment★ Purposeful objectives: A journey involving the creation of a variety of bespoke tools that coalesce into a personal, custom, one-of-one app (really!)★ Information with a thoughtful delivery: We believe HOW information is presented is as important as the information itself

• Developed new client onboarding strategies and procedures and produced its respective documentation• Created transparency by tracking customer journey through marketing, sales, onboarding, and customer service then designing and implementing new systems to show visibility into each business unit• Developed a formalized feedback loop from sales, onboarding, and customer service back to tech and upper management by implementing new technologies and deploying new processes• Held standing meetings between customer service (front line), upper management, and in-house and offshore tech teams to ensure accurate delivery of technology buildsProficient in MS Office suite (advanced Excel + VBA), Salesforce CRM, HubSpot CRM, ZenDesk Administration, SmartSheet, Jira, Zapier

• Traveled internationally to conduct onsite sales presentations and onboarding seminars• Project managed 7 figure implementations• Wrote Excel VBA scripts that saved hours of tech resources during implementations

• Built Contact Center from ground up• Managed internal corporate contact center, international call center, and vendors• Fostered loyalty with an employee empowerment approach• Lived and taught the critical importance of empathizing with the customer• Collected, interpreted, and utilized all contact center data to increase effectiveness• Created proprietary algorithms for day-to-day operations, productivity tracking, HR management, and more for CS dept. and other organizations• Worked closely with superiors and upper management to achieve common goals

• Worked with various IT programs including: Microsoft Access, Concordance, LexisNexis, TrueCrypt, and FileZilla• Created comprehensive work-flows• Performed graphic design work with Adobe suite

• Designed and distributed weekly changing email newsletters that reached several thousand job candidates and clients.• Compiled and organized raw data into databases.• Created comprehensive spreadsheets through sourcing.