Eric Woodruff Email & Phone Number

- Led the successful launch of an AI chatbot website trained for clinicians, achieving over xx,xxx thousand unique users in year one of launch- Craft comprehensive business proposals that clearly communicate the value proposition, investment requirements, and scope of new development initiatives, working closely with both internal teams and external stakeholders.- Break down intricate challenges to drive technical advancements that contribute to the commercial success of the product.- Lead and coordinate multiple development teams across more than 40 feature releases, overseeing daily standups, estimation processes, and retrospectives.- Guide products from ideation to execution, with a particular emphasis on strategic analysis, market positioning, packaging strategies, marketing plans, and successful product launches.- Documented Epics, user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.

- Led the development of an internal API, enabling life sciences clients to securely connect and retrieve data almost real-time, improving data access. This resulted in cost-savings of $xx,xxx in operational expenses within the first year by eliminating support for custom data integrations- Crafted comprehensive business proposals that clearly communicate the value proposition, investment requirements, and scope of new development initiatives, working closely with both internal teams and external stakeholders.- Managed multiple development teams throughout 30+ feature releases through daily standups, estimation, and retrospectives- Supported product managers in defining product vision, strategy, and roadmap for the Life Sciences department- Developed product documentation to communicate and align key components of upcoming features and products to internal teams.

- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.- Developed dashboards and visualizations using Tableau to facilitate data-driven decision-making and monitor key performance indicators (KPI's)- Defined and implemented new operational strategies while assisting with continuous go-live of over 30 unique custom campaigns.Developed customized reports, summarizing and presenting data in visually appealing format

Raleigh-Durham, North Carolina Area

- Trained as a super user for Phreesia patient check-in software and its integrations with EHR's including: NextGen, Greenway, and Athena Health- Acted as subject matter expert for integration, conducting customized demos with the sales team and driving account acquisitions- Managed on average 10 projects at any one time concurrently, focusing on successful software implementation and customization tailored to each client's unique needs. Clients ranged from medium to large provider groups and health systems.- Led staff training sessions on using Phreesia alongside their EHR systems, conducted workflow analysis, educated teams on automating insurance collects, checking eligibility and benefits in advance, and supporting the billing team via optimizing payment collection process- Served as a buddy and mentor to multiple newer associates and other personnel- Worked cross functionally across all departments at Phreesia to ensure smooth migration of all successful implementation projects

Greenville, North Carolina Area

- Became super user with EPIC EHR software, proficient in analyzing patient data and extracting information for Digital Innovation's trauma registry- Collaborated with patient access team on initiative to reduce ER wait times, resulting to a successful decrease from 30 minutes to 19 minutes on average- Presented quarterly reports to trauma team leadership, highlighting trends observed during data analysis sessions with the team.

Work closely with the professors in the department and assist in any tasks needed to be completed. My main priorities are maintaining an organized and inviting office space and making excel sheets for various different reasons.

Greenville, North Carolina Area

• Averaged 130 outbound calls to leads while scheduling and managing on average 14 donators daily• Evaluate & forecast pipeline to execute donation strategy for accounts through prospecting, qualifying and negotiating• Highest donation attainment in two out of the three quarters of employment as well as achieved highest call volume for my duration with East Carolina University Annual Giving.

Greenville, Nc

My internship will involve:• REAL DEAL leadership training, EPIC EHR training, and Medicare Secondary Payor workflow training•Assisted the Financial Services Senior Administrator of PAS/UR with the coordination of registration, scheduling, insurance, and management of front end revenue cycle•Prepare and distribute key operational metrics including reports to internal leadership and staff•Attend, present, and participate in a number of meetings involving registration, revenue cycle, referral process, billing, coding, system integration, workflow, patient flow, etc., and provided an outside prospective to spark new ideas and implementations

Greenville, North Carolina Area

Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit. Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary.As intern I was able to observe the office coordinator work through daily management tasks and assist with improving patient flow.

I was responsible for deliver automotive parts to the local shops and assisting customers in the store with finding items, answering questions, and checking customers out at the register.

Responsibilities included but were not limited to assisting and ensuring the satisfaction of every customer that visited the store, managing the register, answering the phone, managing/organizing the stock, and maintaing a clean store.

As a crew member I would clean the vehicles, ensure customer satisfaction, maintain a clean lot, and run the register.

Master Of Science - Ms, Business Analytics, 3.8 Gpa

• Descriptive Analytics (BAN 500) • Prescriptive Analytics (BAN 501) • Predictive Analytics (BAN 502) • Case Studies in Business Analytics.

Bachelor'S Degree, Health Services Management, 3.6 Gpa

Activities and Societies: Phi Gamma Delta, Phi Eta Sigma, Club Boxing, Student Government Association• Quality Management in Health Care.