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Fansite dedication to professional football club FC Barcelona.

A commercial printing company that provided both conventional and digital collaterall for many of the top businesses and advertising firms; Responsible for supervision and management of the five person operations department.

Managed the day-to-day operation of customer service, monitoring performance and making necessary adjustment to resolve service problems.Provide assistance in identifying, evaluating and resolving service problems as well as work performance problems within the group.Established new systems for quality assurance to monitor and evaluate the process of customer service and product performance on an ongoing basis.Continuing management of all key activities of the organization in addressing both product quality and service. Offer assessment and opportunity to improve processes rather than simply looking for negative results.

Responsible for all accounts receivable and payable activity for this start-up operation.Compiled profit and loss statements, customer collections.Managed all work orders, field service calls, new client proposals and preventive maintenance contracts and all incoming customer service requests.

Prepared cell site packages for field representatives and administrative assistance to engineering groupsInitiated customer contact to confirm and verify high usage and roaming activity on behalf of the Fraud department. Responsible for input of department daily mobile number changes, scheduled customer reprogramming and other administrative duties as needed.

Supported Regional Sales Managers and all field sales reps.Responsible for customer service support, sales tracking, demo and lead tracking.Managed sales team expense reports, monthly sales reports and tracking of opportunity listings.