Erik Waldo Email & Phone Number

Houston, Tx, Us

Plano, Texas, Us

At Improving, I focus on finding and connecting amazing people to great organizations that need help overcoming Software Development and Agile Transformation challenges. If you or someone you know is looking for a new position in one of the areas below, I want to talk with you! I’d love to share more about why Improving is a great company to work for and how it’s been a different experience working at a company with values based on Conscious Capitalism.• Full Stack Developer (.NET, Java, Angular, React.js)• Data Engineer• Front-End Developer• Agile Coach• Scrum Master• DevOps• QA/SDET● Manage a full cycle recruiting process for 7 enterprises across the United States and Canada, including sourcing, screening, interview scheduling, coordination, offer negotiation, onboarding and orientation for full-time and contract employees● Recruit and source for Software Engineer, Agile Coach, Scrum Master, DevOps, QA, Data Engineer, Project Manager, Senior Consultant, Senior Sales, AI/ML Engineer, Platform Engineer, Data Scientist, and Marketing positions● Achieve and exceed hiring goals, attaining 167% of goal in Q3 2021 and Q1 2022, 133% in Q2 2022 and Q2 2024, and 233% in Q3 2024● Leverage an applicant tracking system (ATS), CRM, LinkedIn Recruiter, HireEZ, Indeed, Boolean search, referrals, and in-person networking to develop candidate pipelines and execute organized recruiting operations● Create exceptional candidate experiences by building and sustaining rapport with candidates● Promote the company brand through digital marketing, content creation, and by planning, facilitating, and attending industry events● Lead and facilitate ongoing training for the recruiting team to ensure successful adoption of new tools

I resigned from my role at Industrious to be a fulltime caregiver for a family member during the COVID-19 pandemic.During this time I decided to re-orient my career towards recruiting again. To improve my skills, I researched and practiced interview techniques, studied resume writing, and worked on my public speaking.

New York, Ny, Us

● Established the first Industrious coworking location in the Houston, TX market, leading project management, local marketing, sales, and operations management for the coworking office pre- and post-launch● Managed 1 direct report and coordinated cross-functionally with corporate teams to resolve IT issues, coordinate vendor services, and achieve customer service standards● Administered an annual budget of $120,000, managing expenses related to marketing and operations● Developed strategic partnerships with local businesses and organizations to co-host and sponsor 15 events● Attended a minimum of 3 weekly networking events to generate over 1,000 local contacts● Launched a coworking office at 15% occupancy, during the COVID-19 pandemic, exceeding the company average for new market openings● Led on-site sales tours and presentations to commercial real estate brokers and business executives to increase sales and brand recognition

Austin, Texas, Us

● Built and maintained a book of business with clients and hiring managers across Healthcare, Technology, Retail, and Finance industries as a full-cycle recruiter in an agency environment● Exceeded hiring goals, achieving 167% of quota, and grew existing customer adoption of services by 33% in 2 months● Partnered with 23 employers to source suitable candidates and fill management, sales, administrative, operations, and technical roles● Persuaded clients to approve job listing changes using data-driven solutions enabling candidate pipelines to hit a minimum of 5 qualified applicants per requisition per week● Streamlined hiring process by qualifying candidates, managing ATS, creating job postings/questionnaires, conducting phone interviews, and facilitating job offer negotiations

Portland, Or, Us

● Grew portfolio value from $1 million to over $3 million by retaining customers, increasing reservations and negotiating pricing using market and performance data● Onboarded new homeowners to the TurnKey Vacation Rentals platform and managed the adoption of revenue generation strategies, customer success, and retention● Earned a Net Promoter Score (NPS) of 67 by coaching customers throughout the onboarding process, empathetically leading customer engagement calls, and resolving escalations and billing disputes● Directed a portfolio of 130 accounts by partnering with internal and external stakeholders and coordinating actions from all departments● Improved portfolio onboarding time by 25% through cross-functional project management leading to faster customer ROI and above-average customer satisfaction● Mentored and trained 5 account managers, ensuring utilization of best practices with all software systems, project management tools, and achievement of customer service standards

Portland, Or, Us

● Achieved an average of 127% of monthly quota by qualifying leads and generating sales opportunities● Enabled targeted sales strategies and successful marketing campaigns by leading the team in prospect data accuracy and notes in Salesforce CRM● Initiated an NPS project, connecting with 100 customers to receive feedback, identify service issues, and coordinate with account managers to improve customer satisfaction

• Enhanced targeted outreach campaigns by creating multiple marketing pipelines with 1000+ contacts • Identified key areas for product improvement by defining personas for the Product Team • Interviewed 5 users per week to document their pain points and service needs

Exton, Pa, Us

• Coordinated upkeep efforts for a facility of 300+ employees by partnering with vendors to complete maintenance projects• Enhanced employee experience through the execution of detailed planning, setup, and management of weekly employee culture events• Boosted various software development team's efficiency and collaboration by drafting and implementing optimal desk layouts

Exton, Pa, Us

• Tracked and updated management and inventory reports to ensure effective office operations• Protected confidential information by overseeing the shipment and receipt of packages, mail, and deposits• Coordinated internal teams by assigning inbound emails and forwarding calls

College Park, Md, Us

• Provided patrons with exercise assistance and training• Maintained safety protocols and documented issues with exercise equipment• Honored with Outstanding Service Award for excellent customer service

College Park, Md, Us

• Consulted students on their writing approach on a variety of writing projects from academic and professional fields• Edited documents to ensure grammatical and contextual accuracy