Erika Benoit Email & Phone Number

Remote

Our mission at Planswell is to give an actionable financial plan to anybody who wants one. For free. Most people also want assistance in perfecting and executing those plans. That’s why we partner with financial advisors all over Canada and the United States to help us on our mission to make financial planning and advice accessible to everyone.We connect financial advisors and life-licensed insurance brokers with high opportunity prospects and resources to grow their books of business… Show more Our mission at Planswell is to give an actionable financial plan to anybody who wants one. For free. Most people also want assistance in perfecting and executing those plans. That’s why we partner with financial advisors all over Canada and the United States to help us on our mission to make financial planning and advice accessible to everyone.We connect financial advisors and life-licensed insurance brokers with high opportunity prospects and resources to grow their books of business quickly and consistently. Show less

Remote

Remote

As a client experience professional, I provide excellent service and support to customers for thousands of businesses across various industries and sectors. I handle inbound and outbound calls, emails, and chats to address customer inquiries, issues, and feedback. I assist clients with configuration, optimization, troubleshooting, and suggestions to maximize success. I am recognized as an integral component of client retention by receiving numerous awards and acknowledgements and sitting on a… Show more As a client experience professional, I provide excellent service and support to customers for thousands of businesses across various industries and sectors. I handle inbound and outbound calls, emails, and chats to address customer inquiries, issues, and feedback. I assist clients with configuration, optimization, troubleshooting, and suggestions to maximize success. I am recognized as an integral component of client retention by receiving numerous awards and acknowledgements and sitting on a board of select team members who handle client relations within their first hundred days of onboarding. I collaborate with account managers and technical teams to resolve complex cases and deliver solutions. I maintain an average of 97% Quality Assurance during the duration of employment. I mentor and coach junior associates on best practices, company guidelines, and customer service. Show less

Pickering, Ontario, Canada

As an intake specialist at the health clinic, I greeted and checked clients in for their appointments, verifying their personal and medical information. I created and updated client files in the electronic record system, ensuring accuracy and completeness. I provided service to clients over the phone or in person, assessing their needs and expectations. I educated clients on the available services and programs, answering their questions and concerns. I coordinated with other staff members and… Show more As an intake specialist at the health clinic, I greeted and checked clients in for their appointments, verifying their personal and medical information. I created and updated client files in the electronic record system, ensuring accuracy and completeness. I provided service to clients over the phone or in person, assessing their needs and expectations. I educated clients on the available services and programs, answering their questions and concerns. I coordinated with other staff members and external agencies to maximize success of client visits. I maintained a clean and organized work environment, complying with confidentiality and safety policies during the height of the pandemic. Show less

Pickering, Ontario, Canada

As a sales representative at Bell, I promoted and sold Bell’s Whole Home Services and Mobility Packages to residential and small business customers. I offered customized solutions and packages fit for individual needs and requirements. I provided accurate and up-to-date information on Bell’s features, benefits, and prices, and remained knowledgeable about competitors products and offers. I managed customer inquiries and complaints effectively and efficiently, enhancing customer satisfaction and… Show more As a sales representative at Bell, I promoted and sold Bell’s Whole Home Services and Mobility Packages to residential and small business customers. I offered customized solutions and packages fit for individual needs and requirements. I provided accurate and up-to-date information on Bell’s features, benefits, and prices, and remained knowledgeable about competitors products and offers. I managed customer inquiries and complaints effectively and efficiently, enhancing customer satisfaction and loyalty. I achieved and exceeded sales targets and quotas, resulting in performance acknowledgements and awards. I nurtured a positive and resilient work atmosphere with customers, team members, and managers. I represented Huawei at my location as an ambassador. Show less

Toronto, Ontario, Canada

As a luxury sales associate, I achieved sales goals by delivering exceptional service to customers and building and maintaining a record of clients. I ensured the presentation of the product in weekly floor sets and performed daily detailing tasks. I managed monthly inventory and applied security measures in a high-value environment. I demonstrated a strong knowledge of sales strategy and implementation.

Pickering, Ontario, Canada

As a sales manager, I was responsible for maintaining the quality and appearance of the merchandise, as well as ensuring compliance with brand standards. I also conducted employee reviews and provided feedback and recognition to improve their performance. I managed the customer database and records, and handled customer issues and returns with courtesy and professionalism. Additionally, I delegated tasks to associates and trained and supervised new hires on product knowledge, sales techniques… Show more As a sales manager, I was responsible for maintaining the quality and appearance of the merchandise, as well as ensuring compliance with brand standards. I also conducted employee reviews and provided feedback and recognition to improve their performance. I managed the customer database and records, and handled customer issues and returns with courtesy and professionalism. Additionally, I delegated tasks to associates and trained and supervised new hires on product knowledge, sales techniques, and customer service. Show less

Pickering, Ontario, Canada

I assessed customer needs and recommended suitable items to boost sales. I established and maintained a loyal customer base and pursued new business opportunities. I handled inventory management, register operations and store opening/closing procedures. I organized and maintained the sales floor to ensure optimal customer experience.

Pickering, Ontario, Canada

As an assistant store manager at a diamond retailer, I supported the store manager with various operational and managerial tasks, such as inventory, merchandising, payroll, and staff supervision. I also provided excellent customer service and sales support to clients, and handled customer issues and returns with professionalism and courtesy. I trained and coached staff on product knowledge, sales techniques, and company policies. I performed regular audits and reconciliations of cash… Show more As an assistant store manager at a diamond retailer, I supported the store manager with various operational and managerial tasks, such as inventory, merchandising, payroll, and staff supervision. I also provided excellent customer service and sales support to clients, and handled customer issues and returns with professionalism and courtesy. I trained and coached staff on product knowledge, sales techniques, and company policies. I performed regular audits and reconciliations of cash, inventory, and sales reports. I ensured compliance with health and safety regulations and security protocols while working in a high risk environment. Show less

Pickering, Ontario, Canada

Toronto, Ontario, Canada

As a Junior IT technician, I handled basic imaging tasks for school devices and assisted with the setup and maintenance of network devices and peripherals. I resolved issues related to user accounts, passwords, email, internet access, and online learning platforms. I documented and reported IT incidents and requests using Help Desk system. I escalated complex issues to senior IT staff as needed. I followed IT policies and procedures to ensure security and compliance.

Toronto, Ontario, Canada