Erika Dunham Email & Phone Number

Austin, Tx, Us

San Francisco, California, United States

• Strategize customer education programs to drive adoption and usage by optimizing processes and collaborating cross-functionally to drive value for the customer• Manage team of instructional designers to create comprehensive onboarding courses that directly impact time-to-value for new customers while internally leveraging the changes to courses for new hire/employee training• Led implementation of Thought Industries Learning Management System (LMS) and created Go-to-Market… Show more • Strategize customer education programs to drive adoption and usage by optimizing processes and collaborating cross-functionally to drive value for the customer• Manage team of instructional designers to create comprehensive onboarding courses that directly impact time-to-value for new customers while internally leveraging the changes to courses for new hire/employee training• Led implementation of Thought Industries Learning Management System (LMS) and created Go-to-Market strategy for the LEARN portal, including internal launch and customer GA• Establish KPI requirements for Education program and ensured Tableau dashboards met guidelines• Education Accelerator program development to increase customer retention, usage, and adoption• Collaborate in leveraging change management to align Sales and Customer Success to new customer education offerings Show less

San Francisco, California, United States

• Responsible for overall customer training strategy, including e-learning and certification programs • Drove LMS selection and decision process• Managed team hiring and development

San Jose, California, United States

• Directed customer education strategy, including e-learning, virtual instructor led, and certification programs with a focus on decreasing time-to-value for customers• Drove program growth in all areas, including users, registration, and attendance• Partnered with Instructional Designer to develop customer education curriculum to focus on establishing product certification paths• Launched two product-focused Certification paths within five months that were leveraged for… Show more • Directed customer education strategy, including e-learning, virtual instructor led, and certification programs with a focus on decreasing time-to-value for customers• Drove program growth in all areas, including users, registration, and attendance• Partnered with Instructional Designer to develop customer education curriculum to focus on establishing product certification paths• Launched two product-focused Certification paths within five months that were leveraged for internal employee trainings and tied to MBOs• Led project to implement UserZoom Academy using Skilljar LMS that was completed within ten weeks• Ensured relevant KPIs were met and reported to executive stakeholders on a regular cadence Show less

Houston, Texas, United States

• Established customer training program strategy alongside executive stakeholders by providing recommendations to scale customer outcomes• Guided team of Instructional Designers to create engaging e-learning courses, design templates, and certification path curriculum in coordination with SME partners• Chaired due diligence process for LMS selection and launched Cornerstone OnDemand LMS within 16 weeks

San Mateo, California, United States

• Led Global Education Operations while maintaining responsibility for hiring, onboarding, training, and strategic planning, including LMS management, configuration, reporting, and process optimization• Oversaw day-to-day operations including quarterly MBO definition, talent acquisition, and ad hoc reporting• Implemented and managed NetSuite’s Cornerstone OnDemand LMS and led the enablement of additional BUs to use Cornerstone OnDemand system

Austin, Texas, United States

• Managed projects relating to process creation, training program assessment, and forecast investigations, including special projects, such as Annual Review process creation, system build, and India team rollout• Curated action plan for filling 2014 public classes while developing new sales offering and training structure

Austin, Texas, United States

• Established and implemented processes and strategic direction for the Education Services group, including program development, transition management, P&L tracking, and report generation

Austin, Texas, United States