Erika Gonzales Pointer Email & Phone Number

Las Vegas, Nv, Us

United States

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

Effective communication with guests while assisting them. Assist with set up as needed,resolve conflict manage VIP experience and privacy. Demonstrate exceptional customer service and support Maintain the necessary technical & ticketing needs. Crowd control Demonstrate Flexibility and creative problem-solving skills.

Las Vegas, Nevada, United States

Player advocate Customer experience specialist Maintain multiple Gaming licensing Account management

Las Vegas, Nevada, United States

Effective, professional communication with guests while assisting them. Lead the oversight of day to day ticketing operations. Setup/Takedown for the event.Manager on Duty for Event safety and operations. Manage Equipment, Ensure adequate staffing reqs, staff training, technical reqs, and the on-site ticketing plan for guestservices, box office, and front gateMaintain the necessary technical & ticketing needs for all on-site activations, box office and ticketscanners provided by… Show more Effective, professional communication with guests while assisting them. Lead the oversight of day to day ticketing operations. Setup/Takedown for the event.Manager on Duty for Event safety and operations. Manage Equipment, Ensure adequate staffing reqs, staff training, technical reqs, and the on-site ticketing plan for guestservices, box office, and front gateMaintain the necessary technical & ticketing needs for all on-site activations, box office and ticketscanners provided by the venue.Manage a high level of detail across multiple projects and prioritize tasks.Strategic sales marketing for box office. Demonstrate Flexibility and creative problem-solving skills. Show less

Anchorage, Alaska

Certified Emotional Intelligence Therapist

Las Vegas, Nevada, United States

● Project management for Alaskan based Telecommunications company.● Hosting constructive meetings with stakeholders, Implement Process Change, Training anddevelopment.

United States

Anchorage, Alaska

Support and Lead a blended SDS team focused on Mass Market Online Experience. Manage and delegate a team of 7. Structure daily workloads. Host training opportunities. Review and deliver statistics on call center analytics and order processing SLO. Assist with SOX audits and control narratives. Manage Product Project process flow and customer experience. Performance manage team and continuously develop training materials. Deliver guidance to other departments and internal committees. Create… Show more Support and Lead a blended SDS team focused on Mass Market Online Experience. Manage and delegate a team of 7. Structure daily workloads. Host training opportunities. Review and deliver statistics on call center analytics and order processing SLO. Assist with SOX audits and control narratives. Manage Product Project process flow and customer experience. Performance manage team and continuously develop training materials. Deliver guidance to other departments and internal committees. Create develop and deliver process flows and negotiation timelines. Show less

Manage and develop a direct team of Service Delivery Leads, while overseeing contact center operations supporting both business and residential customers. Create an maintain a positive workspace with employee engagement and morale. Host and develop constructive interdepartmental meetings and training. Recruitment and time management. Meeting and exceeding SLO. Reporting KPI and power BI metrics.

Las Vegas, Nevada, United States

As owner I work hard to maintain all levels of my business. The customer experience is the most important aspect of any business and I work hard to provide an amazing one every time. I am an owner, photographer, editor and listener. I enjoy bringing my customers ideas to life. Specializing in wedding and candid photography. Obtaining both a certificate in event management and diploma in photography helped expand my business to reach bigger clients.

Anchorage, Alaska

Provide support and direction for team members. Manage and delegate a team of 9. Structure daily workloads. Host meetings and conduct constructive training opportunities. Review and update statistics on call center analytics. Provide conflict resolution. Oversee sales objectives and order entry for SMB/Enterprise CAMs. Provide excellent customer service, and customer correspondence. PII compliant. Assist with SOX audits and control narratives. Manage Product Project process flow and customer… Show more Provide support and direction for team members. Manage and delegate a team of 9. Structure daily workloads. Host meetings and conduct constructive training opportunities. Review and update statistics on call center analytics. Provide conflict resolution. Oversee sales objectives and order entry for SMB/Enterprise CAMs. Provide excellent customer service, and customer correspondence. PII compliant. Assist with SOX audits and control narratives. Manage Product Project process flow and customer experience. Performance manage team and continuously develop training materials. Show less

Anchorage, Alaska

Provide crucial support and direction for representatives. Manage and delegate a team of 6. Structure daily workloads. Host meetings and conduct constructive training opportunities. Review and update daily reports for telecommunication queue statistics,mrc, and commission. Provide solutions on conflict resolution and suggest alternative direction. Overseeing sales goal objectives and providing sound product knowledge.

Anchorage, Alaska

Complete orders for SMB/Enterprise CAMs. Provide excellent customer service, and customer correspondence within requested SLA. Verify information within numerous proprietary programs. Perform weekly SOX audits for commission based reps. Assisted in Product launch for web based orders. Maintain team training for sound product knowledge. Complete other assigned duties. Minimal Toll Desk experience.

Anchorage, Alaska

Call handler and customer service professional. Archive monthly GAs and assist in order processing within numerous applications. Wireless trained. Local trained. Business trained. Assisting with decision making online cash handling and document prepping. Microsoft Excel, office, word proficient.

Anchorage, Alaska

Offline order processing for wireless CDMA/GSM networking. Specializing in SMB/Enterprise processing. Maintaining client wireless accounts, demand, correspondence and customer fulfillment. Offer practical solutions for service needs and billing requirements. Decision making , customer service, overcoming objections. Met SLA/SLO for customer processing requests and correspondence within target. Proficient in LEC applications. Maintaining team budgets and creating team objectives for monthly… Show more Offline order processing for wireless CDMA/GSM networking. Specializing in SMB/Enterprise processing. Maintaining client wireless accounts, demand, correspondence and customer fulfillment. Offer practical solutions for service needs and billing requirements. Decision making , customer service, overcoming objections. Met SLA/SLO for customer processing requests and correspondence within target. Proficient in LEC applications. Maintaining team budgets and creating team objectives for monthly incentive. Show less

Customer service, customer experience training, monthly sales targets and order processing. Online cash handling, call handling, LEC and WRLS trained.

Sales in retail environment. Managing inventory. Auditing. Rental reconciliation. Scheduling. Logistics. Budgeting. Merchandising. Training. Hiring. Discipline. Cash handling. Customer service. Certified headphone specialist with Monster. Inventory. Auditing. Closing and opening procedure. Shipment receiving. Meeting targeted goals and UPT. Pos system processes. Assisted with growing into a 6 figure store.

Sales in retail environment. Cash handling. Customer service. Certified headphone specialist with Monster. Inventory. Auditing. Closing and opening procedure. Meeting targeted goals and UPT. Pos system processes.

Associates, Project Management, Capm

Foundation Diploma, Photography

Certificate, Event Management

Permit, Cosmetology, Barber/Styling, And Nail Instructor

Emotional Intelligence, Certified

Accredited Practitioner Certification

High School Diploma