Managed and executed agile projects aligned to the development of eyecare practitioner software for messaging, subscription, and retention across the globe including: new eCommerce platform to the Israel market, the MiSight App, and trial reordering software (FirstContact/FirstContact+). Aligned to the Oracle ERP update program for parallel launches of replacement reordering functionality. Designed, coordinated and distributed monthly Marketing Technology Project Portfolio Updates.

Managed and executed projects aligned to the Commercial Systems function. Delivered the necessary updates for preparation to move towards SalesForce.com(SFDC) Lightening edition, Docusign implementation, and MapAnything functions. Provided Project Analyst support on shaping next phase in Oracle ERP implementation. Provided guidance and structure for the functional team migrating to a new service design lifecycle (SDLC) process in ServiceNow.Aided in the switch from Waterfall to Agile project management methodologies. Aligned new work structure to JIRA functionality.

Managed and executed project and operational initiatives to improve the project management maturity of the Information Services function. Under the leadership of the Project Management Center of Excellence (PMCOE), contributed to key work-streams including Workforce and Resource Management, Project Management, Training and Reporting, Project Managment Standards and Methodology, Project Intake and Authorization, and Organizational Project Management Maturity. Performed the role of Project Manager on small to medium sized efforts. Provided tiger team leadership for IHCO ERP updates and BSA responsibilities for ESKO Webcenter.

Perform all tasks as Tier I Repair Technician with the addition of being responsible for high profile customer issues, third level escalation point, team administrative organizational point, outage identification and resolution, and participant in process development. Responsible for addressing technically compound problems, assisting team with higher-level problems, prioritizing escalated troubles, approving transfers between internal support groups.

Enterprise network equipment technician, tasked with troubleshooting enterprise customer Data, Voice, and VOIP services. PRI, Business Line, T1, T3, Ethernet, VPN, Email troubleshooting. Identify MPLS routing and QoS issues. Level one escalation point.

Received trouble reports for services provided by PAETEC Communications. Obtained knowledge about services provided and trouble occurring to provide Network Operations Center technicians with a detailed report of issues which need repair or alteration. Obtained basic knowledge in networking technologies and telephony transport services.

Maintaining client and participant questions and concerns through an inbound call center environment. Secured participant and client understanding of IRS section 125 FSA regulations. Held to call center standards.

Reaffirmed and maintained JCPenney's ranking as number one for customer service among leading department stores. Assisted customers in retail choices and offering options to purchase the items they desire and receive the best price. Operate the register to help others in busy retail moments.

Aided the office employees with daily general office needs, data management, and admission letter disbursements. Guided potential Clarkson School students through the Clarkson campus to promote the qualities needed for Clarkson School students, as well as the attributes of the Clarkson experience. Required flexibility, time management, punctuality, and an outgoing and positive attitude.

Attended a week of sales training, was educated in the art of sales leadership and salesmanship. Developed communication and leadership skills through a rigorous selling period. Gained real world experience through connecting and developing relationships with business owners across New York. Completed designated sales area early and was moved to another sales area within the region.

I greeted and tendered customers and ensured customer satisfaction. Also within my time there, I was asked to also go into other departments to help such as stocking and greeting. I was also asked to train new associates.

I pollinated test plants for new brands of Corn. After the pollination was done, I gathered results and reported them back to headquarters.