Erika H. Email & Phone Number

Georgia, United States

Manage incoming member provider support cases via email, specific to account verification, dual eligibility, COBRA benefits and deactivations.Analyze and troubleshoot technical issues by members and providersCoordinate with Product and Engineering teams in identifying, reporting and resolving issues, as neededWork cross-functionally with other Operations.

Utilized the Sutherland resources and client EMRs to handle patient questions via inbound phone calls while adhering to HIPAA guidelinesAccurately and completely provided patients/callers with billing and account informationDocumented, in detail, call notes on appropriate accounts for record-keepingIdentified, researched, and resolved billing and account.

Supported customers as an advocate by educating and counseling them on procedures to eventually enable self-sufficient system usage.Identified appropriate next steps for more complex cases that required researchDocumented and managed cases within applicable systems by reviewing, updating, and closing dailySuccessfully maintained 80% or better on measured.

Remote- GA

Managed high-level administrative priorities and supervisor callsUsed designated client EMR to input and manage patient information and updatesSupported Patient Advocate team meetings by providing updates and best practicesSupported quality initiatives by helping to identify root causes of inadequate subject knowledge and poor customer experience and.

Remote- GA

Utilized the Cedar resources and client EMRs to handle patient questions via inbound chats and phone calls while adhering to HIPAA guidelinesCreated, managed, and followed up on escalated issues related to the client/providerAided in the payment posting process and followed up on defaulted paymentsAppropriately followed up with insurance and other third.

Mcleansville, North Carolina

Used medical experience and knowledge to respond to customer inquiries and problems Maintained over 90% in regards to KPIs (AHT, Adherence, Monetary collection)Utilized internal and external resources to deliver expedited problem resolution Provided education and status on customer requestsCollected data, prioritized requests, and managed conflict related.

Decatur, Georgia

Accurately verified patient demographics and insurance coverage during patient registration Successfully maintained 90% on measured KPIs Scheduled phlebotomy, radiology, treatment, and doctor appointments, as well as helped facilitate scheduling of infusion, transfusion, and radiation treatmentsAnswered telephones and sent messages to clinical staff as it.

Alpharetta, Georgia

Greeted guests and completed the registration process Assisted guests with check-in including, but not limited to, ensuring rooms and services were correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment.Responded to guest inquiries and requests and resolved.

Norcross, Georgia

Provided register coverage and processed customer and associate transactions at the registers. Performed most cash office functions and ensured that the front end was supplied with the necessary resources for register functionsServed as primary customer service provider at the front end and liaison between customers and managementTrained new front end.

Master'S Degree, Public Health

Bachelor Of Science (Bs), Public Health Education And Promotion