Erika Tyson Email & Phone Number

United States

Work one-on-one with clients to implement the Rippling products they have purchased across HR, Payroll, Benefits Administration, IT platform, and various other productsProactively manage the implementation process end-to-end to achieve customers' target timelines and goalsDrive adoption of purchased productsPartner with Sales, Account Management, Technical.

Remote

• Guide admins and brokers in onboarding benefit plans through broker integration for employers on the Brokers Operations Group Advocate team
• Collaborate and serve customers and their brokers to establish health benefits through platform with the highest level of customer service and intense attention to detail
• Serve as subject matter expert (SME) on the implementation, execution, and selection of benefits packages
• Manage requests in Salesforce platform, providing expertise in healthcare and benefits enrollment while scaling for future growth and customers
• Build policies and share with brokers and admins to review for fit and relevance for their organizations
• Oversee the entire full-cycle benefits onboarding process and collaborate cross-functionally with teams to ensure timely onboarding and project execution

• Promoted from Human Resource Generalist to Human Resource Supervisor due to performance and initiative
• Led HR practices and objectives providing an employee-oriented, high-performance culture
• Developed HR solutions, recommending best courses of action, improving manager and employee performance by identifying and clarifying problems and discovering solutions
• Managed and updated HR procedure manuals, Human Resources Information Systems (HRIS), benefits administration, payroll, on-boarding, and monthly new hire orientations
• Conducted benefit administration, benefit training, and special projects as determined by leadership
• Created and analyzed recruiting and staffing logistics including completing phone screens, background checks, maintaining filing systems, generating reports for trend communication and data analysis

Gainesville, Florida, United States

• Lead as manager of administrative functions in multiple human resources areas, building and maintaining relationships and providing strong customer service through adaptability and extensive interpersonal communication
• Drive employee process and workflow with strong written and verbal communication skills, ability to manage multiple competing priorities simultaneously, and success in managing evolving technical processes and business.
• Manage Payroll through systems such as Timepilot and Time Clock Wizard; preparing payroll summaries for data entry and preparing updates, corrections, rate increases, final pay checks, deductions and stipends
• Support Employee Relations responsibilities through termination processing and completing and responding appropriately to unemployment claim requests from state agencies
• Enhance Talent Acquisition and Onboarding processes with full-cycle recruitment logistics support including writing job descriptions, sourcing and screening to identify top candidates, conducting phone interviews and.
• Expediate time-to-fill process through conducting timely employee verifications and background checks

Gainesville, Florida, United States

• Processed all receivables, master invoicing, and change orders, keeping accurate aging reports and working closely with accounting team to monitor customer account activity and alter customer status when necessary
• Streamlined and updated reporting process, decreasing time from 7 hours to 1 hour
• Prepared accounting reports weekly and biweekly for executives on operating performance related to accounts receivable and collections, tracking ineligibles within desirable, established guidelines to aid in placing.
• Verified validity of account discrepancies by investigating information from internal and external customers
• Prepared journal entries and assisted invoicing clerk in processing Change Orders and Vendor Chargebacks
• Resolve valid or authorized changes in the issuing of internal credit memos and debit memos as well as assist in the preparation and filing of sales and use tax returns

Alachua, Florida, United States

• Serve as liaison between transportation and warehouse, providing support to Director of Transportation, Transportation Planner, Executive Administrator, and Operations Associates positions
• Created standard operating procedures to enhance delivery of best practices for departments, maintaining and updating daily and weekly reporting for Operations and Transportation Departments.
• Communicate regularly with carriers including National Inbound Transportation Center (NITC), Supply Chain Inventory Management (SCIM), and various RDC departments concerning shipping and receiving activities
• Develop and maintain department reports, databases, spreadsheets, flyers, and manuals to connect all parties efficiently

Alachua, Florida, United States

• Facilitate communication between redistribution center, product vendors, Sysco Operating companies, and corporate office in regard to order fulfillment, maintaining weekly reporting responsibilities with high accuracy.
• Created data queries on AS400 for direct reporting & data analysis
• Direct all inbound purchase orders and outbound returns while managing shelf life and date corrections on Sysco production in Redistribution
• Partnered with suppliers, buyers, and accounting personnel and worked with warehouse management team to enhance services, efficiency, and productivity to surpass organization benchmarks and expectations

• Facilitated complete solution of product sales, upgrades, daily cycle counts, installations, and services in the store
• Oversaw shipping and receiving, product replenishment, and returns/exchanges
• Trained new hires, focused on coaching and mentoring
• Communicated with customers, providing exceptional service delivery for unit testing, PC diagnostics, and setups

• Managed HR functions including employee scheduling, payroll, and loss prevention
• Developed onboarding orientation sessions and training of new hires
• Served as the primary point of contact for the facility