Erik Nelson Email & Phone Number

Plantation, Florida, Us

Plantation, Florida, Us

Plantation, Florida, Us

Joining an industry and brand which I am already incredibly passionate about, I will lead Chewy's efforts to understand and continuously improve guest experience across all dimensions. All tails must be "happy" tails!

Seattle, Wa, Us

Given the opportunity of leading the wonderful customer care organization at Amazon Pharmacy...getting ready to "go big" and disrupt pharmacy at the same time.

Seattle, Wa, Us

Led a completely virtual (and completely awesome) team of pajama-wearing Managers, Leads and Associates spread over 14 states. Delighting customers daily!

Seattle, Wa, Us

Tasked to deliver overall Prime Day readiness and results for the Americas Customer Service organization. It's sure to be the party of the year!

Seattle, Wa, Us

Owned the exciting challenge of managing Learning & Performance teams in India (Bangalore and Hyderabad), Japan (Sendai, Sapporo and Tokyo) and China (Beijing), as well as partner sites in the same region. World-Class execution is the balance of efficient operational scale with the flexibility and desire to accommodate the unique needs of the culture you are conducting business in. The first part is easier.

Seattle, Wa, Us

Recruited by Amazon to own the operational execution of Amazon's US Entertainment Media organization, reducing the burden on our Retail teams while driving operational efficiencies and customer/vendor experience improvement.Acted as the ultimate global liaison between Retail, Customer Service, Supply Chain, Website and Operational Support teams.

Palo Alto, Ca, Us

Promoted to full accountability for the HP Home & Home Office Customer Support and vendor operations, including the following lines of business: Tier I Customer Service (voice), Tier II Customer Service (voice), Tier II Specialties (back office), Sales after Service, Email, Chat and Inbound Sales.If you were an HP Home & Home Office (hpdirect.com) customer...the buck stopped with me. Full Business Statement of Work ownership, including: RFP management, rate negotiation, vendor awarding and KPI accountability/improvement.

Palo Alto, Ca, Us

Promoted to expatriate role, providing on-site client leadership for off-shore outsourced contact center managing customer experience, operations and sales performance. Responsibilities included vendor relationship management, financial verification/approval, metric achievement, training, process adherence and overall program improvement.

Palo Alto, Ca, Us

Recruited by Hewlett-Packard to manage all training and performance coaching activities for the HP Consumer Direct Contact Center, including new hire/update training, sales coaching, Quality, outsource/contingent employee management and process improvement/implementation.

Alpharetta, Georgia, Us

Promoted to drive all Hewlett-Packard retail program field training activities for Western U.S. region, including the training of internal managers and associates, as well as external retail sales partners.

Alpharetta, Georgia, Us

Recruited to maximize Hewlett-Packard's retail channel sales and marketing efforts in the Portland, OR and SW Washington market through account relationship-building, merchandising, training and direct sales efforts.

Boca Raton, Florida, Us

Accountable for all areas of retail store management, including: Sales, Human Resources, Profit & Loss, Strategic Management, and Loss Prevention. Directly managed and actively developed more than 50 associates and 10-12 managers at a $15+ million a year location.