Erik Nelson

Erik Nelson Email and Phone Number

Senior Director of Customer Care Operations at Chewy @ Chewy
Erik Nelson's Location
Manzanita, Oregon, United States, United States
Erik Nelson's Contact Details

Erik Nelson personal email

n/a

Erik Nelson phone numbers

About Erik Nelson

Recognized as a true customer-centric leader with broad experience and proven effectiveness. From managing beneficial internal and outsourced vendor relationships to removing obstacles impacting customer-to-brand engagement, my uniquely holistic management style has produced a track record of cost reduction, revenue generation and most importantly an optimized customer experience.Specialties: eCommerce Organizational Leadership and Execution Customer Experience OptimizationContract Negotiation and Vendor/Supplier Relationship ManagementCustomer Care Contact Center Operational Expertise (onshore/offshore)Business Operations Rigor and Accountability Outsourcing Performance ManagementSales/Service Training Program EffectivenessExtensive India, Philippines and North America Site Experience

Erik Nelson's Current Company Details
Chewy

Chewy

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Senior Director of Customer Care Operations at Chewy
Website:
chewy.com
Erik Nelson Work Experience Details
  • Chewy
    Senior Director Of Customer Care Operations
    Chewy May 2022 - Present
    Plantation, Florida, Us
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  • Chewy
    Regional Director Of Customer Care Operations
    Chewy Feb 2022 - May 2022
    Plantation, Florida, Us
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  • Chewy
    Director Of Customer Care Quality Assurance
    Chewy Jan 2021 - Feb 2022
    Plantation, Florida, Us
    Joining an industry and brand which I am already incredibly passionate about, I will lead Chewy's efforts to understand and continuously improve guest experience across all dimensions. All tails must be "happy" tails!
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  • Amazon
    Director Of Customer Operations - Amazon Pharmacy
    Amazon Nov 2018 - Jan 2021
    Seattle, Wa, Us
    Given the opportunity of leading the wonderful customer care organization at Amazon Pharmacy...getting ready to "go big" and disrupt pharmacy at the same time.
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  • Amazon
    Operations Leader - Virtual Customer Service
    Amazon May 2016 - Nov 2018
    Seattle, Wa, Us
    Led a completely virtual (and completely awesome) team of pajama-wearing Managers, Leads and Associates spread over 14 states. Delighting customers daily!
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  • Amazon
    Prime Day Leader - Americas Customer Service
    Amazon Apr 2018 - Aug 2018
    Seattle, Wa, Us
    Tasked to deliver overall Prime Day readiness and results for the Americas Customer Service organization. It's sure to be the party of the year!
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  • Amazon
    Asia Regional Manager - Learning & Performance
    Amazon Nov 2014 - May 2016
    Seattle, Wa, Us
    Owned the exciting challenge of managing Learning & Performance teams in India (Bangalore and Hyderabad), Japan (Sendai, Sapporo and Tokyo) and China (Beijing), as well as partner sites in the same region. World-Class execution is the balance of efficient operational scale with the flexibility and desire to accommodate the unique needs of the culture you are conducting business in. The first part is easier.
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  • Amazon
    Senior Manager - Us Entertainment Media Operations
    Amazon Dec 2012 - Feb 2014
    Seattle, Wa, Us
    Recruited by Amazon to own the operational execution of Amazon's US Entertainment Media organization, reducing the burden on our Retail teams while driving operational efficiencies and customer/vendor experience improvement.Acted as the ultimate global liaison between Retail, Customer Service, Supply Chain, Website and Operational Support teams.
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  • Hp
    Senior Customer Support And Vendor Relationship Manager
    Hp May 2008 - Jun 2012
    Palo Alto, Ca, Us
    Promoted to full accountability for the HP Home & Home Office Customer Support and vendor operations, including the following lines of business: Tier I Customer Service (voice), Tier II Customer Service (voice), Tier II Specialties (back office), Sales after Service, Email, Chat and Inbound Sales.If you were an HP Home & Home Office (hpdirect.com) customer...the buck stopped with me. Full Business Statement of Work ownership, including: RFP management, rate negotiation, vendor awarding and KPI accountability/improvement.
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  • Hp
    Vendor Operations Manager
    Hp Oct 2006 - May 2008
    Palo Alto, Ca, Us
    Promoted to expatriate role, providing on-site client leadership for off-shore outsourced contact center managing customer experience, operations and sales performance. Responsibilities included vendor relationship management, financial verification/approval, metric achievement, training, process adherence and overall program improvement.
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  • Hp
    Learning & Development Program Manager
    Hp Apr 2005 - Oct 2006
    Palo Alto, Ca, Us
    Recruited by Hewlett-Packard to manage all training and performance coaching activities for the HP Consumer Direct Contact Center, including new hire/update training, sales coaching, Quality, outsource/contingent employee management and process improvement/implementation.
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  • Marketsource Inc.
    National Sales Trainer - Hewlett-Packard
    Marketsource Inc. Jan 2002 - Apr 2005
    Alpharetta, Georgia, Us
    Promoted to drive all Hewlett-Packard retail program field training activities for Western U.S. region, including the training of internal managers and associates, as well as external retail sales partners.
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  • Marketsource Inc.
    Territory Sales Manager - Hewlett-Packard
    Marketsource Inc. Apr 2000 - Jan 2002
    Alpharetta, Georgia, Us
    Recruited to maximize Hewlett-Packard's retail channel sales and marketing efforts in the Portland, OR and SW Washington market through account relationship-building, merchandising, training and direct sales efforts.
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  • Office Depot
    Operations Manager
    Office Depot Jan 1998 - Sep 1999
    Boca Raton, Florida, Us
    Accountable for all areas of retail store management, including: Sales, Human Resources, Profit & Loss, Strategic Management, and Loss Prevention. Directly managed and actively developed more than 50 associates and 10-12 managers at a $15+ million a year location.
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Erik Nelson Education Details

  • Southern Oregon University
    Southern Oregon University

Frequently Asked Questions about Erik Nelson

What company does Erik Nelson work for?

Erik Nelson works for Chewy

What is Erik Nelson's role at the current company?

Erik Nelson's current role is Senior Director of Customer Care Operations at Chewy.

What is Erik Nelson's email address?

Erik Nelson's email address is er****@****zon.com

What is Erik Nelson's direct phone number?

Erik Nelson's direct phone number is (650) 857*****

What schools did Erik Nelson attend?

Erik Nelson attended Southern Oregon University.

Who are Erik Nelson's colleagues?

Erik Nelson's colleagues are Kristopher Oliver, Emily Gu, Ashley Myrick, Diana Lugo, Darshan Kataria, Jessica Bertram, Dean Nadler.

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