Erik Mitchell Email & Phone Number

Morgan Hill, Ca, Us

Los Gatos, California, United States

Los Gatos, California, United States

Maintaining constant technical and customer-friendly support by helping users with operating system install, server settings management, and Windows log files analysisCreating a new customer support site with modern design and features through the MobileFrame software and migrating existing customer data through SQLTesting new software releases of the product by replicating different scenarios to imitate the customer's experience.

Los Gatos, California, United States

Built an integration program using C#, Visual Basic, and SQL to read, filter, and import customer incident emails from Outlook and Gmail into a user-friendly support siteUpdated the documentation of the MobileFrame software by writing 20 technical articles regarding product installation, SQL database settings, and IIS server managementMaintained constant technical and customer-friendly support by helping users with operating system install, server settings management, and Windows log files analysis

Santa Clara, California, United States

Developing and conducting residence hall wide programs (250 residents) on diversity, personal and professional development, and academic performance which improve wellness in the communityFacilitating response to medical or policy-violation incidents by gathering information, dispatching EMS or police as necessary, ensuring the safety of residents involved, and writing up incident reportsManaging a budget of $300 per quarter split among programs by working with a small team of 8 resident assistants to keep residents involved with the community throughout the year

Gaithersburg, Maryland, United States

Researched the efficiency of energy-saving thermostat algorithms when implemented in a dynamic energy-price environmentUtilized Tensorflow and Pytorch to implement a self-made Deep Reinforcement Learning network using Deep Q-learning in order to make a dynamic air conditioning system modeled in a dynamic-environment simulation model.Built an algorithm for the air conditioning system with modified reward functions in order to maintain comfortable temperatures, decrease energy usage, and decrease cost from energy prices, which produced a cost decrease of 60%Adjusted to work in a virtual environment with a 3-hour time difference by changing work-lifestyle and maintaining constant communication

Morgan Hill, California, United States

Manage plastics/furniture and chemicals department, increasing sales by 12% and 7% respectively during my first 5 monthsOrganized the product unload team (10 people) during product transition period in order to maintain store efficiencyAdvocated and facilitated for product management system change in order to prevent overstock inventory in the backroom of the storeMaintain excellent customer service while distributing product inventory throughout multiple store departments

Santa Clara, California, United States

Improving the textual feature output of neural networks in order to increase the efficiency of fake news detectionProgramming with TensorFlow and Pytorch in Google Colab to build complex machine learning modelsCollaborating with 2 professors and 1 other student to develop a paper implementing an LSTM based neural network onto a fake news detection network

Morgan Hill

Tracked and logged product inventory in order to maximize sales and provide the best retail experience for costumersTrained 5 incoming team members on keeping product inventory, maintaining cleanliness, following safety procedures, and assisting customers

Bachelor Of Engineering - Be, Computer Science

Activities and Societies: Association of Computing Machinery(ACM), Institute of Electrical and Electronics Engineers(IEEE), SCU Beach.

High School Diploma, General Studies, 4.57

Activities and Societies: FRC Robotics, Unicef Club, Freshman Secretary