Erik Kendall Email & Phone Number

Meridian, Id, Us

Meridian, Id, Us

- Built a career technical education program from the ground up for cybersecurity, and programming & software development.- Applied for and received a $100K grant to establish a this career technical program.- Sourced, installed, and configured a 25 seat computer lab. I created a budget, secured funding, pulled network cables, configured Windows server, and provide ongoing support for the lab.

Caldwell, Id

- Developed curriculum and delivered instruction in physics, and chemistry.- Served as high school science department chair.- Served as high school representative on the district STEM committee.- Boise State duel credit adjunct chemistry instructor.

Meridian, Id

- Built a college level chemistry program from the ground up. In addition to chemistry, I taught algebra and statistics.

- Completed a literature review of Calcium Sulfoaluminate (CSA) cements as a phase change energy storage material and as a waste energy harvesting material

Boise, Idaho Area

As an Employee Development Coach Team Leader:- Coach, develop, and mentor a team of Employee Development Coaches in all areas of human performance.- Manage employee performance problems and deliver appropriate action plans as needed.- Manage performance management process for direct reports including facilitating 1-on-1 conversations with each.- Create long and short term succession plans.- Monitor, coach, and develop new employee performance in both a classroom and… Show more As an Employee Development Coach Team Leader:- Coach, develop, and mentor a team of Employee Development Coaches in all areas of human performance.- Manage employee performance problems and deliver appropriate action plans as needed.- Manage performance management process for direct reports including facilitating 1-on-1 conversations with each.- Create long and short term succession plans.- Monitor, coach, and develop new employee performance in both a classroom and production environment.- Support the learning function by facilitating skill development of new employees- Monitor adherence of breaks and lunches to maximize the call handling experience during OJT- Partners with Operation and Enterprise Learning and Development personnel to fully understand business needs- Coordinate with Trainers and other departments to ensure adequate Coach support is provided- Manages and/or participates in L&D projects designed for strengthening infrastructure, process improvement, employee development, and bench strength Show less

Boise, Idaho Area

My primary responsibilities as Performance Consultant was to:- Drive business performance and results for our corporate and site partners.- To work with Customer Care leadership, Learning & Development, Quality Assurance & Analytics, Communications, Online Learning, and the Agent Policy and Process Guidance teams to identify performance gaps. - Identify appropriate solutions to improve overall organizational performance. - Champion for training initiatives to ensure successful… Show more My primary responsibilities as Performance Consultant was to:- Drive business performance and results for our corporate and site partners.- To work with Customer Care leadership, Learning & Development, Quality Assurance & Analytics, Communications, Online Learning, and the Agent Policy and Process Guidance teams to identify performance gaps. - Identify appropriate solutions to improve overall organizational performance. - Champion for training initiatives to ensure successful training impact.- Measuring the impact of performance improvement initiatives and report results.- Continuous learn new skills in project management, performance assessment, and adult learning- Role modeling leadership characteristics. Show less

Boise, Idaho Area

As a Training Specialist I:- Conduct new-hire, continuing education, and process improvement training- Coach new employees to enhance skill development- Participate in activities designed to improve customer satisfaction and business performance- Provide input to training curriculum, based on classroom experience- Review and provide training material revisions to the Instructional Design Team to ensure curriculum is meeting performance-based criteria

Master Of Science - Ms, Cyber Operations And Resilience, 3.60

During this program of study I have found my passion! Cybersecurity combines some of my favorite things: math, statistics, programming.

Master Of Science - Ms, Chemical Education, 4.00

Graduate Cerificate, Education

Bachelor Of Science (B.S.), Accounting & Financial Management, 3.96

- Receive one of only five 2010 Leadership Circle Scholarships - Graduated Summa Cum Laude