Erin Barr Email & Phone Number

Asheville, Nc, Us

Asheville, North Carolina, United States

Asheville, North Carolina, United States

• Manage and mentor team of Field Experts along the East Coast, in regions spanning from Maine to Florida.• Negotiate contracts and service agreements with new and established hotel partners and vendors.• Identify new markets; research and develop new itineraries in accordance with growth trends.• Partner with Sales and Marketing departments to reach new clients and increase visibility of regional products.• Track quality trends, reward successes, and determine areas for growth.

Berkeley, California, United States

• Drove guest satisfaction and retention through personal and effective client feedback response and conflict resolution.• Collaborated with field staff to problem solve, de-escalate crises, and navigate challenging situations.• Worked closely in partnership with Sales and Regional Managers to develop pre- and post-trip guest messaging.• Tracked quality trends and identify new initiatives.

Switzerland, Carolinas, And Tennessee

• Designed and managed weeklong hiking and biking itineraries in Switzerland and the Southeast United States, incorporating high value cultural experiences with diverse physical activities and authentic regional dining experiences.• Cultivated relationships with local vendors, negotiated contracts, and maintained quality and efficiency, including recommending and instituting improvements.• Partnered with marketing and sales departments to create comprehensive and compelling guest-facing materials for website and catalogs.• Created documents and systems for leaders to effectively navigate logistics and guest satisfaction.• Audited guest and leader evaluations to monitor quality and identify areas for growth.

Europe, Latin America, And United States

• Organized complex itineraries and logistics for week-long active travel trips in over a dozen countries worldwide, including facilitating transportation, physical & cultural activities, accommodations, and meals.• Cultivated cultural experiences, while balancing group dynamics and individual satisfaction for groups of 10-26 guests.• Provided translation, historical & natural interpretation, bicycle mechanics, first aid, and personalized guidance for all guests.• Trained and advised new employees in a field-based setting.

Asheville, North Carolina, United States

• Designed social studies, language arts, life skills, and experiential education curricula and teach groups of students in virtual classroom.• Researched, created, and marketed classes for international online education platform.

Master Of Library & Information Science - Mlis

Activities and Societies: ALA, SAA, Eagles MemoriesConcentrations: Public Libraries & Special Libraries

Ba, English, History

Activities and Societies: A Lighter Shade of Blue, UNC's showchoir

Spanish, German

Continuing Studies, Creative Writing, English Grammar, Anthropology

Shakespeare, Drama On Location

Activities and Societies: UNC Summer Program in Oxford