Responsible for our Merger & Acquisition Integration Program as well as continuing work on other strategic initiatives across the enterprise

Lead Strategic Business Initiatives with focus on Merger & Acquisition Integration, Business Process Improvement and Organizational Change

Accepted multi-disciplinary role to focus on M&A, Corporate Strategic Initiatives across the Executive team, and to serve as Chief of Staff direct to the CEO. Stepped aside to serve as interim COO for 6 months before returning focus to Chief of Staff role, directly leading the Enterprise PS Systems upgrade and '21 Strategic Initiative planning.

Interim Leadership of Support, Professional Services, Logistics & Engineering teams Pandemic response planning, implementation & managementTeam re-growth & development with player-coach mindset

Led creation & deployment of formal M&A Playbook, Diligence & Integration best practicesDiligence to integration ownership of (3) realized acquisitions while supporting diligence of other opportunities concurrently. - Investment thesis definition, testing and post-integration tracking. - Managed 3rd party vendors for TDD, FDD & LegalLed Initiative to introduce new connectivity partner, consolidate circuit documentation & monitoring.Led initiative to decommission 3 under-performing datacenters.

Led transition of purchasing, inventory, & warehouse functions into Operations, while relocating primary warehouse from NH to TX and negotiating new transport carrier contract.Led transition & re-build of Design Engineering to implement standard processes, metrics tracking & QA frequency & transparencyLed operational structure planning for division into customer-focused Program segments to deliver increased client focus & balance priorities to maximize enterprise value of engagements.39% YOY growth from 2017 to 2018Participated in Operational diligence in sale of company to PE firm

Developed & deployed Project Management & Engineering playbook, inclusive of process standardization, KPI implementationDeveloped & deployed process & policy to turn web development function into a revenue centerDesigned & implemented custom quoting process & tool to increase proposal throughput, component accuracy & overall market capture, fueling sustained revenue pipelineImplemented & managed financial change management policiesSuccessfully managed multiple $1M+ single & multi-site projects; including serving as player-coach to deliver successful network upgrades at 16 malls in 90 days from design to sign-offLed team through sustained growth:- 83% YOY from 2015-2016- 48% YOY from 2016-2017

Responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects, ensuring consistency with company strategy, commitments and goals.Set single-month company record for completed project revenue

- Manage the daily operations of our Customer Support and Network Support Teams- Performance Management- Process Standardization- Recruiting

Assist the Support Operations manager in forecasting and planning. Also reponsible for: supervising our Network Support team, providing internal and external deliverables and analytics, and providing internal performance auditing and coaching.

Develop reporting and quality assurance tools, work with the Support Manager to establish performance benchmarks, audit tickets for quality assurance, proactively audit properties to identify possible areas for improvement and recommend solutions

Provide leadership on the floor to ensure the helpdesk team is meeting its goals and SLA's

Sales, Marketing, and Operations

Planning and managing the installation of internet networks throughout the nation.