Erin Hill Email and Phone Number

• Designed and developed over 50 comprehensive job aids to facilitate technical training for a Workday implementation.• Collaborated with clients to understand their training needs and customize instructional materials accordingly.• Utilized adult learning principles to create user-friendly and effective training resources.• Ensured all job aids were aligned with the Workday implementation timeline and business objectives.• Conducted user feedback sessions to continually improve training materials based on user experience.• Worked closely with subject matter experts to ensure accuracy and relevance of training content.

Providing freelance instructional design consulting and training development services.

Client: PriceWaterhouse CoopersIn my role, I collaborated closely with business leaders and key stakeholders to align training initiatives with strategic business goals and objectives, defining clear performance objectives. This included consulting with our business partners to translate course content into effective storyboards for eLearning courses. I was responsible for designing and developing a wide range of learning solutions, encompassing instructor-led training and engaging eLearning modules. Additionally, I had the privilege of leading offshore development teams ensuring that all deliverables stayed on track within project timelines and budgets.

Client: PriceWaterhouseCoopersAs part of my responsibilities, I took on the role of managing the instructional design review and quality assurance team, where I consistently upheld brand and instructional standards alignment. Serving as the primary vendor liaison, I provided daily consulting to maintain the highest quality in deliverables. One of my key achievements was creating and implementing instructional design quality standards, which expedited the review process by a remarkable 40%. Simultaneously, I efficiently managed multiple projects, ensuring that all deliverables were completed within approved timelines and budget constraints.

In my capacity, I had the privilege of leading training needs analysis for large-scale business initiatives, conducting vital performance consulting discussions to identify both training and non-training performance needs. This was followed by the design and development of training solutions aligned with operational business goals. Additionally, I took the lead in overseeing instructional design teams on multiple projects, ensuring that we consistently delivered on-time and budget-friendly solutions. Furthermore, I was entrusted with the management of the vendor engagement process for all HR learning initiatives, ensuring high-quality and efficient collaborations.

In my role, I initiated and spearheaded the establishment of the Instructional Design Community of Practice, a platform dedicated to fostering collaboration and knowledge sharing among our team members. This initiative resulted in increased synergy and the sharing of best practices. I was responsible for designing both instructor-led training (ILT) and web-based training (WBT) learning solutions that consistently met defined performance objectives. Additionally, I developed technical training documents that significantly reduced the time to proficiency for various roles, enhancing overall efficiency.Moreover, I conducted in-depth needs analysis, engaging in consultation with business partners to identify root cause performance issues. This, in turn, allowed us to implement targeted training interventions that directly improved employee productivity. One of my significant achievements included the design and development of supply chain employee onboarding curricula, which contributed to a remarkable 30% decrease in the time to proficiency across multiple roles, aligning with operational objectives and efficiency.

In my role, I played a crucial part in the development and implementation of engaging curriculum tailored to meet student learning objectives while adhering to state and district requirements. I also took the lead in collecting and analyzing student work samples and related data to monitor progress and identify skill gaps. As part of my responsibilities, I administered and interpreted formal and informal educational assessments, meticulously recording findings to inform educational strategies and ensure student success.

As an account manager at C.H. Robinson I was responsible for customer service and sales as well as overseeing operations involved with transporting customer freight. I was consistently ranked among the top revenue earners in the Charlotte, NC branch and received praise from my customers regarding my communication and customer service skills.

Provided customer service as well as team support for the sales team in addition to dispatching drivers for customer pick ups and deliveries.